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Why not release a fix/hotfix to make the apps work with OS updates instead of waiting for users to uninstall them?


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This is a KNOWN ISSUE...... but it's getting old


So far nothing has been done by serif, other than recommending the uninstall of system updates.

Is it impossible to release a fix for the issue so that it is not necessary to uninstall updates??

Is it possible to make the software work on an updated system?

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Hi @Dreatern,

12 minutes ago, Dreatern said:

So far nothing has been done by serif, other than recommending the uninstall of system updates.

I can confirm that our developers have logged this issue with the Microsoft team, who have confirmed this as a bug and are working on a fix - as it has been verified that this issue affects many WPF apps, not only Affinity (WPF is the framework we use for Affinitys UI), as outlined here:

https://learn.microsoft.com/en-us/answers/questions/1025021/issue-with-kb5017262-cumulative-update-preview-for.html 
https://learn.microsoft.com/en-us/answers/questions/1027291/issue-with-kb5017262-amp-kb5017270-cause-wpf-appli.html

Therefore Microsoft are aware of this issue and should hopefully address it in a future update - without the need for Affinity to be updated to resolve this issue.

13 minutes ago, Dreatern said:

Is it impossible to release a fix for the issue so that it is not necessary to uninstall updates??

As above, we're waiting for Microsoft for a further update here.

14 minutes ago, Dreatern said:

Is it possible to make the software work on an updated system?

In the second post of the FAQ you've provided, there is a workaround that other Forum users have confirmed temporarily resolves the issue with the Windows update installed - however this is currently untested by the Affinity team, and therefore we can't directly recommend this, but you are welcome to try this method if you wish.

I hope this clears things up!

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