Hyperlink problem

[Kaan Yigit]

I'm using Affinity Publisher on MAC and the version number is: 1.10.4

I created a PDF project and I'd like to use some hyperlinks which should connect to an exact page of another PDF document which is stored online.

When I put the hyperlink on the object in my Affinity project it's working normally. Here is the hyperlink below:

https://........s.com/fm/Documents/example.pdf#page=66

But whenever I export my Affinity project as PDF (digital / high quality), the links became as below in the exported PDF:

https://........s.com/fm/Documents/example.pdf%23page=66

The number mark # in the first link appears as %23 and the hyperlink now is not working properly in the PDF.

I tried many options to solve the issue but couldn't find a proper solution. Also I checked many pages in this forum. I'd appreciate any help.

Thanks

 

 

[Callum]

Hi Kaan Yigit,

If possible could you provide a copy of the file in question so I can try exporting this here at my end? If you would rather not send me your entire document just the page with the broken hyperlink should be fine

https://www.dropbox.com/request/NyfslKTM7XdIB6ZCWEIE

Thanks
C

[Kaan Yigit]

Callum thanks for the quick response.

Could you explain me how to extract the Affinity Publisher current page so I can upload it to the dropbox account that you provided.

I can only export the current page as PDF. 

[Callum]

You should just need to copy the page and paste it into a new document and then send that new document to me. When exporting to PDF you choose which page you would like to export at the bottom of the export window however I am looking for an Affinity project file created via File > Save As and not the PDF export.

[Kaan Yigit]

Callum, I've just uploaded the current page. You can find the hyperlink on the BLEED sign. It should direct a specific page of another PDF which is stored online. You can't open that hyperlink as it is behind a company proxy. 

Thanks

[Callum]

When I export this here it seems to work fine please could you go to File > Export select PDF then hit the more button and send me a screenshot of the entire window that appears?

[Kaan Yigit]

I've uploaded the screenshot that you have requested into the dropbox. Thanks

[Callum]

Thank you, everything appears to be fine with your settings if possible could you upload one of the exported PDFs that include the incorrect hyperlink?

[Kaan Yigit]

Done..

[Kaan Yigit]

@Callum I've tried again but interestingly still the same problem persists. You have no problems when exporting it over there but I have the same problem when I export it as PDF. I also updated the app to it's latest version from App Store.

[Callum]

Hi Kaan 

Interestingly the file you have provided shows the correct link including the # symbol is there something on your computer that is converting this link? Which version of Mac OS is it you are using? What is it that you are using to view the exported PDF?

[Kaan Yigit]

I actually solved the problem myself. There is a lot of forum threads about this issue throughout the internet.

It is a bug which should be solved by Apple. The problem is the preview app and the internal pdf viewer of the MAC. The MAC pdf viewer converts all the  # signs in the hyperlinks to %23.. 

If you switch the internal pdf viewer app of the MAC to Adobe Acrobat and make it the default pdf viewer, the links would work just fine. 

 

 

[PixelPest]

Works here on macOS (11.7.1 (20G918)) with the PDF preset "PDF (for export)" in Preview.app. Makes sense - no?

Hyperlink inserted adn PDF generated by AP: