HOW DO I FIX MY EMAIL

[Charlene Blackman]

when first purchase the software for my laptop I don't know it was wrong but when I just purchase the software for my iPad  its right. Now I cant change it for my laptop what do I do? Is there somebody I can talk to  so they can fix it 

 

[SFurniss]

@Charlene Blackman

The iPad versions are sold exclusively by Apple, but with regards to desktop licenses ordered from us, for security reasons the email address you use when you place your order is permanently linked to the license this can never be changed. The only time you will need to enter this though is when you install the software. 

You can however change the email address you use to sign into your Affinity Store account.  

 

Sign into your Affinity Store account by clicking here.

 

https://store.serif.com/sign-in/

 

From the Affinity Account page click Account Details. In the Personal Details section enter your new email address and press Update Details. You should receive the message "Your details were updated". You can now log into the Affinity Store with your updated email address.

[Charlene Blackman]

It’s telling me the email I already exist when I put the right emeail

[emmrecs01]

@Charlene Blackman

I can't directly help with your issue but, since this is a public forum, you should consider either removing the screenshot you posted or, at the least, obscure your email address.  To not do either of these is to risk your email address being harvested by Spambots, with a risk of a rise in you receiving Spam!

[Charlene Blackman]

8 hours ago, emmrecs01 said:

@Charlene Blackman

I can't directly help with your issue but, since this is a public forum, you should consider either removing the screenshot you posted or, at the least, obscure your email address.  To not do either of these is to risk your email address being harvested by Spambots, with a risk of a rise in you receiving Spam!

Ok thank you 

[SFurniss]

@Charlene Blackman

It sounds like you have a second account using the correct email address, but if you can email affinity@serif.com we can look into this further for you.