Troubleshooting install and uninstall issues for Affinity V2 on Windows (.MSIX)

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Before going any further, please make sure that you're using a supported operating system. Affinity V2 WILL ONLY INSTALL AND RUN on Windows 11 & Windows 10 May 2020 Update (2004, 20H1, build 19041) or later. To find out which version of Windows you're running, please read this from Microsoft.

Affinity V2 & .MSIX

If you've purchased Affinity V2 for Windows directly from the Affinity Store, you will have downloaded an MSIX package. MSIX packages are a modern and reliable installation package which means install and uninstall issues are rare. You can read more about our decision to use MSIX here. However, if you run into issues when trying to install or uninstall Affinity V2, please try the below suggestions:

Check you're not getting one of the below install errors:

• Error 0x80073D10
• Error 0x80073CFD
• Error 0x80073CF3
• App Installer failed to install package dependencies
• App didn't start
• Additional MSIX Error Codes
• Access is Denied (0X80070005): Please use PowerShell command below
• Opening the package from location failed: Please use PowerShell command below
• Cannot open app package - error In parsing the app package
• Sideloading is blocked by policy
   

App Installer Download:

If you don't have an app installed to open the .MSIX file you may need to download and install App Installer from the Microsoft Store here.


Use PowerShell Instead:

You can also install MSIX packages via PowerShell by opening PowerShell as Admin and then using the following command, presuming you have downloaded the MSIX to your Downloads folder:

Add-AppxPackage -Path "C:\Users\MyUserName\Downloads\affinity-designer-2.0.3.msix" -DependencyPath "https://aka.ms/Microsoft.VCLibs.x64.14.00.Desktop.appx"

Log Files

If you're still having issues installing our apps and you're not getting one of the errors listed above, you can check the MSIX installation logs in Event Viewer by going to:

Application and Services Logs > Microsoft > Windows > AppxDeployment-Server > Microsoft-Windows-AppXDeploymentServer/Operational


App Fail to Uninstall

Apps can be uninstall via Settings > Apps > Apps & Features but if that fails for whatever reason, you can try uninstalling via PowerShell using the following command:

Remove-AppxPackage -Package "SerifEuropeLtd.AffinityPhoto2_2.0.0_x64__v5ap6qg21y3cg"

You can use  AppxPackage –AllUsers -Name *Affinity* Cmdlet in PowerShell to find the correct Package Name before running the above command.