Jump to content

Recommended Posts

  • Staff
Posted

Hi @v1ncent, welcome to the Affinity forum.

Unfortunately this is not something Serif are able to assist with however we would encourage to be persistent with Apple. Presuming it's a recent purchase you should be able to get a refund.

Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

Posted

@v1ncent

As @StevenS explained there is nothing Serif can do to help you with this problem.  Apple and Serif share no customer data at all so Serif have no record of your purchase.

You need to go back to Apple Support and explain to them that this is a problem only they can resolve.  Your refund and replacement product order can only be initiated by them. 

Don't allow them to fob you off by saying that only Serif can help you!

Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770.

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.