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applestore question

v1ncent
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StevenS

StevenS

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Hi @v1ncent, welcome to the Affinity forum.

Unfortunately this is not something Serif are able to assist with however we would encourage to be persistent with Apple. Presuming it's a recent purchase you should be able to get a refund.

Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

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emmrecs01

emmrecs01

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@v1ncent

As @StevenS explained there is nothing Serif can do to help you with this problem.  Apple and Serif share no customer data at all so Serif have no record of your purchase.

You need to go back to Apple Support and explain to them that this is a problem only they can resolve.  Your refund and replacement product order can only be initiated by them. 

Don't allow them to fob you off by saying that only Serif can help you!

Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (11") running Affinity Photo and Designer (iOS 16.4.1) version 1 and all three version 2 apps.

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