vokalpartner Posted September 13, 2022 Posted September 13, 2022 Hello, I have a problem that I can not solve myself. With Windows 11 I can't get Affinity Publisher to work from version 1.10.x onwards. After startup the program pops up very fast, disappears again. The last working version is 1.9.2, which also works fine. Who knows how to help me? Many thanks. Quote
Pšenda Posted September 13, 2022 Posted September 13, 2022 HW Acceleration is off? Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.7.2948 (Retail) Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.
vokalpartner Posted September 13, 2022 Author Posted September 13, 2022 Yes, I have deactivated HW acceleration. My notebook has two graphic cards, but no Nvidia or AMD. Only Intel Arc A370M and Intel Iris Xe Graphics. The old version of Affinity Publisher 1.9.2 has no problem. Quote
Pšenda Posted September 13, 2022 Posted September 13, 2022 1 hour ago, vokalpartner said: The old version of Affinity Publisher 1.9.2 has no problem. Yes - HW Acceleration in Affinity applications is supported only from version 1.10 (Windows version), and is the source of frequent application crashes. 1 hour ago, vokalpartner said: Yes, I have deactivated HW acceleration. Are you talking about this setup? Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.7.2948 (Retail) Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.
walt.farrell Posted September 13, 2022 Posted September 13, 2022 2 hours ago, Pšenda said: Yes - HW Acceleration in Affinity applications is supported only from version 1.10 (Windows version), and is the source of frequent application crashes. It was available in 1.9, too. (Release Notes for 1.9.0) Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
vokalpartner Posted September 14, 2022 Author Posted September 14, 2022 Hi Psenda, I would not have thought that this setting is the reason. Since I can not open the version 1.10.5, I installed the old version 1.9.2 again. In this setup I have deactivated this setting and installed the version 1.10.5 as update. Now Publisher works regardless of Windows 11 settings. This is definitely a bug with Publisher and certainly with Photo and Designer. Workflow: 1. You install version 1.9.2 (last working version). 2. Your setting in Publisher -> Deactivate of HW 3. Update to version 1.10.5 Problem solved! Thank you Psenda. Many greetings to Praha. Pšenda 1 Quote
Pšenda Posted September 14, 2022 Posted September 14, 2022 Great that it helped. There are still frequent problems with HW Acceleration, so the first advice for inexplicable behavior and application crashes is - try turning it off 🙂 P.S. if someone still needs it, it can be turned off without the need to reinstall. Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.7.2948 (Retail) Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.
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