Affinity Photo - Crashing

[Nita Reed]

Is there a way to look up WHY Affinity Photo is crashing?

It's new...  The last few days, it will only stay open for 5-10 minutes.  I can't do anything!

[RichardMH]

Often it's hardware acceleration. Try turning it off. Edit->Preferences->Performance.

[Nita Reed]

3 hours ago, RichardMH said:

Often it's hardware acceleration. Try turning it off. Edit->Preferences->Performance.

It's been unchecked.

This constant shutting down started a few days ago...I have no idea why.  It's ever been problematic.

[Dan C]

Sorry to hear you're having trouble @Nita Reed!

As well as the above setting change, I'd also recommend making sure your GPU drivers are fully up to date, directly from the manufacturers website - as outdated drivers is one of the most common causes for crashing in Affinity.

Please do let us know if this helps

[RichardMH]

Crash reports should be in

%AppData%\Affinity\Photo\1.0\CrashReports\reports

If you post one someone more clever than me may be able to see what is happening.

[Nita Reed]

16 hours ago, Dan C said:

Sorry to hear you're having trouble @Nita Reed!

As well as the above setting change, I'd also recommend making sure your GPU drivers are fully up to date, directly from the manufacturers website - as outdated drivers is one of the most common causes for crashing in Affinity.

Please do let us know if this helps

Thank you for the response!

I finlly resigned myself to resetting my PC...works great again!  (Totally not looking forward to uploading styles, macros and LUTs tho)

[Nita Reed]

4 hours ago, RichardMH said:

Crash reports should be in

%AppData%\Affinity\Photo\1.0\CrashReports\reports

If you post one someone more clever than me may be able to see what is happening.

Thanks!