Crashing all the time since update Monterey 12.5

[Julio Alejandro]

Photo and Designer continue crashing wile working since my computer updated the MacOS to 12.5 

Running a Mac Studio (2022) M1 Max with 32GB memory

 

I have lost hours of work in the last few days.

[Dan C]

Hi @Julio Alejandro,

Sorry to hear you're having trouble! I'd like to request a copy of your 3 latest crash reports to better understand the cause of this for you.

Please go to Applications > Utilities and open the Console app. Crash Reports from our apps can be found in the User Reports section. You can Right Click the required Crash Report and select Reveal in Finder, then attach the .crash files here for me.

Alongside this, can you also please open Affinity and navigate to Affinity Photo > Preferences > Performance and provide a screenshot of your settings here for me?

We're also aware of an issue within Monterey on the M1 devices when Automatic Screen Brightness is enabled. Do you know if this is currently enabled under Apple > System Preferences > Displays?

Many thanks in advance

[Julio Alejandro]

[Julio Alejandro]

Since My Mac is not a laptop, My Displays are not set to automatic brightness

[Julio Alejandro]

There are no Crash reports in the console. it can be that the apps didn't close by themselves. they just freeze and stop responding and I have to "Force Quit" them. after that they do send the automatic report

[Dan C]

Many thanks for providing these for me! Can you please try unticking Hardware Acceleration at the bottom of the Performance dialog, then restart the app as prompted and try editing your document once again for me.

Does this reduce the crashing behaviour you're seeing please?  

[Chrismo]

I'm having the same issue. Affinity Photo keeps crashing. It began spring 2022. I was then using an I-Mac 2017 16 Gb. Now I'm using a M1 Max 64 Gb. AP keeps crashing, seemingly randomly. I've unticked Hardware Acceleration but that doesn't help. Nor unticking automaic Screen Brightness. This is very frustrating - any advice? 

[Dan C]

Sorry to hear you're having trouble @Chrismo!

Can you please follow the below FAQ and attach a copy of the latest 2-3 crash reports from Affinity Photo for me?

Many thanks in advance

[dvee]

 crashes all the time - agreed! how can I revert to previous version?

 

[Dan C]

Hi @dvee,

Welcome to the Affinity Forums

Have you tried the above suggested steps, regarding Hardware Acceleration and Automatic Screen Brightness on macOS?

[Chrismo]

Thanks @Dan C🙂

I now have the crash reports. Where do you want me to send them? 

[Dan C]

No problem at all, thanks for confirming!

You can either attach these crash files to your reply here using the button at the bottom of the reply dialog:

Alternatively you can upload them to the below link if you wish for these to remain private -

https://www.dropbox.com/request/HdmeoIZbB1B7cudZTHPE

If you do upload them to the above link, please reply here to let me know

[Chrismo]

Thanks @Dan C! 

I've now uploaded the files using the link above Thanks! 

[Dan C]

Many thanks for providing those!

I can see the crashes are either raster or memory related - usually raster based crashes on Mac occur due to Hardware Acceleration, though I note you have mentioned disabling this option.

Can you please provide a screenshot of your settings under Affinity Photo > Preferences > Performance for me?

[Chrismo]

Sure! 

[Dan C]

Many thanks for providing that for me and my apologies for the delayed response here!

I'd recommend making the following changes in this dialog:

RAM Usage Limit - 32768MB

View Quality - Nearest Neighbour

Retina Rendering - Low Quality (Fastest)

Once these changes have been made, restart your Affinity app and try editing once again.

Should these crashes continue, can you please expand on your workflow at the time when these crashes occur? The more information you can provide, the easier it will be for us to further investigate this issue.

Many thanks once again

[Chrismo]

Thanks Dan C! 

I'll try this and if the crashing persists, I'll get back to you with more details. 

Again, many thanks. 

[Ronald V]

I have exact the same problem, both programs crashed as soon as I started to edit a file. Both unticking Hardware Acceleration at the bottom of the Performance dialog as disable Automatic Screen Brightness didn't help.

Edited September 7, 2022 by Ronald V
Problem persist

[Dan C]

Hi @Ronald V,

Welcome to the Affinity Forums

On 8/22/2022 at 11:12 AM, Dan C said:

Can you please follow the below FAQ and attach a copy of the latest 2-3 crash reports from your Affinity app for me?

Does this crash occur when opening any file, or only specific ones?

Many thanks in advance!

[Ronald V]

For as far I can see it seems to happen only with PDF files

[Dan C]

Thanks for confirming that for me - can you please attach a copy of one of the PDF files you are attempting to open, alongside the crash reports requested?

[Ronald V]

Affinity Designer-2022-09-07-152602.ipsAffinity Photo-2022-09-07-152516.ips

The document contains information I can't share public

[Dan C]

Many thanks for providing these for me! The reports show the app is crashing when trying to load a 'symbol' object from these PDFs - which would usually indicate the issue is specific to the file and not your local system.

Therefore, can you please provide a copy of this PDF to the below link for me, so I can test this here and then delete the file once used?

https://www.dropbox.com/request/z5o9mhu2Kqp0gNaoTlso

Once uploaded, please reply here to let me know. Many thanks once again

[hwajinn.lee]

I tried these steps but Affinity Design still crashes on mac mini m1 16gb ram. Crashes repeatedly after a few seconds of work. Also tried reinstalling Affinity Designer. Crashes are same before and after after all attempts. 

- OS: 12.6.

- unticked Hardware Acceleration at the bottom of the Performance dialog

- disabled auto-brightness / HDR brigthness

-  RAM Usage Limit - 16384MB

- View Quality - Nearest Neighbour

- Retina Rendering - Low Quality (Fastest) and restarted. 

affinity designer crash report.txt

Edited October 7, 2022 by hwajinn.lee

[Dan C]

Hi @hwajinn.lee,

Welcome to the Affinity Forums

Sorry to hear you're having trouble!

I'd recommend resetting your application to default settings, and then try editing your document once again - as your crash report seems to indicate this is an issue with a tool in use, rather than a display or rendering crash.

You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open.

Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity Backing up app resources and factory reset video here - 

Please do let us know how you get on here!