pablo999 Posted July 26, 2022 Share Posted July 26, 2022 I'm using Photo 1.10.5 on a macbook pro running Monterey OS. I created a new document and placed 3 separate files into it so they're embedded. I opened and edited these on the fly. When I try to save the document I get "Save failed because the file could not be written to". I've tried save as, saving to different locations such as desktop but no luck. A file is actually created when I try to save but if I try to open it I get "file type not supported". I've also tried copy-pasting the embedded files into a new document but I get the same problem when I try to save this. And as I'm writing this.... Affinity Photo quit unexpectedly! I reopened, recovered the document, it opened with a few last changes missing and.... I was able to save it! So, problem solved for now but I had to wait for it to crash to fix it! Quote Link to comment Share on other sites More sharing options...
pablo999 Posted July 26, 2022 Author Share Posted July 26, 2022 update: still able to save but another bug came up after the crash: I lost my keyboard shortcuts Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted July 27, 2022 Staff Share Posted July 27, 2022 Hi @pablo999 Welcome to the forum. In regard to the saving issue, please could you advise if Photo appears in the list under either System Preferences > Security & Privacy > Files and Folders or Security & Privacy > Full Disk Access? Could you also try unchecking Metal/OpenCL Compute Acceleration under Preferences > Performance and seeing if this helps. If this does not resolve your issue then please could you attach your crash report, the link below will advise you of the file location. https://forum.affinity.serif.com/index.php?/topic/98904-where-to-find-crash-reports/&tab=comments#comment-529428 Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
pablo999 Posted July 27, 2022 Author Share Posted July 27, 2022 5 hours ago, EmT said: Hi @pablo999 Welcome to the forum. In regard to the saving issue, please could you advise if Photo appears in the list under either System Preferences > Security & Privacy > Files and Folders or Security & Privacy > Full Disk Access? Could you also try unchecking Metal/OpenCL Compute Acceleration under Preferences > Performance and seeing if this helps. If this does not resolve your issue then please could you attach your crash report, the link below will advise you of the file location. https://forum.affinity.serif.com/index.php?/topic/98904-where-to-find-crash-reports/&tab=comments#comment-529428 Thanks for the reply! After it crashed and I restarted it has been working ok and able to save(so far).... I didn't save the crash report I did look at Security & Access settings. Photo did not appear in either but I've now added it. I unchecked Metal Compute Acceleration as well. Seemed to be working ok even without doing these but will update if any further issues. Quote Link to comment Share on other sites More sharing options...
pablo999 Posted July 30, 2022 Author Share Posted July 30, 2022 Affinity Photo-2022-07-27-004423.ips On 7/27/2022 at 5:09 PM, EmT said: If this does not resolve your issue then please could you attach your crash report, the link below will advise you of the file location. Here's the crash report, I missed the instructions before. The problem has returned again: "Save failed because the file could not be written to" Its the same file as before now with 5 embedded files Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted August 9, 2022 Staff Share Posted August 9, 2022 Hi @pablo999 Sorry for the delay in getting back to you, whilst I look into the crash report, please could you advise if the files are being saved locally or to a network drive, cloud storage system or external drive? Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
Staff EmT Posted August 9, 2022 Staff Share Posted August 9, 2022 @pablo999 Can you get a copy of the crash report from the window that appears when the app crashes? As it gives some more information Do you get the same issue if you try and save a new file without any embedded documents? Also, can you provide a copy of this file so we can try to replicate the issue. When was the last time you restarted macOS, if you've not done this recently then could you try this and see if the issue reoccurs. Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
pablo999 Posted August 14, 2022 Author Share Posted August 14, 2022 Hi, Files were saved to dropbox which i have synced so I can access it in Finder. However I tried 'save as' to different to desktop and same issue. Have uploaded file here, worked on it more but this was the last time i was able to save it FINAL.afphoto Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted August 15, 2022 Staff Share Posted August 15, 2022 Hi @pablo999 If you unsync from Dropbox and save locally, does the issue stop occurring? As the issue may be caused by a drop in connection whilst trying to sync. Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.