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Dear Affinity

I bought your software back in 2015 in the iTunes store. I have now a new Mac and I can not find my product keys nor the downloads in my account. Originally I made the purchases with a different email address. I bought Designer and Photo.

How can I get my product keys to install the apps on my new Mac?

Many thanks

Edited by stokerg
Removed email address
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@Wolfgang Schwaiger

Although I am not a MAC user I understand your App Store account (and purchases) is linked to the email address you used when you originally purchased the apps

You say you made the purchases with a different email address.  You need to log into the App Store using that email address, or, if you cannot do that you need to ask Apple Support how you can combine the old and new store accounts into one.  Serif and Apple share NO customer data so no-one at Serif can help you with this problem, I think.

Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps.

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