Affinity Crashing Out

[Gogs]

I am running Affinity Photo version 1.10.5.1342 on Windows 11 version 10.0.22000 build 22000 with Inter Iris XE graphics.

Affinity appears to be working OK except when I try to open two or more images at the same time and this results in Affinity application completely closing down. I have to relaunch.

Problem doesn't appear to exist when I open 1 image at a time.

Gordon

[RichardMH]

Might be hardware acceleration misbehaving. If its on try turning it off. Edit->Preferences->Performance.

[Callum]

Hi Gogs,

If Richards suggestion above doesn't solve this issue please could you provide a copy of the latest crash report found using the below guide?

Thanks
C

[Gogs]

Hi Richard. Thanks for replying. Hardware acceleration is not switched on.

 

Hi Callum. Here is a copy of the latest crash report.

a40b52da-f431-4c1a-a282-205b2ee5218a.dmp

I have been trying it again today and it seemed to be working fine until I opened Luminar AI. So it looks like there is a conflict there.

Gogs

[v_kyr]

13 minutes ago, Gogs said:

I have been trying it again today and it seemed to be working fine until I opened Luminar AI. So it looks like there is a conflict there.

Looks like some problem then with Serif.DirectX.dll which might be due to thrown and unhandled C++ exception then. - The whole seems to be GPU driver related.

Here's your dmp file backtrace for the crash reason ...

Quote

Operating system: Windows NT
                  10.0.22000 434
CPU: amd64
     family 6 model 140 stepping 1
     8 CPUs

GPU: UNKNOWN

Crash reason:  Unhandled C++ Exception
Crash address: 0x7ffc169b478c
Process uptime: 11532 seconds

Thread 71 (crashed)
 0  KERNELBASE.dll + 0x4478c
    rax = 0x0000000000000000   rdx = 0x0000000000000000
    rcx = 0x0000000000000000   rbx = 0x00007ffbe1cc07c8
    rsi = 0x000001a3d1f87a20   rdi = 0x0000001d84c3f2e0
    rbp = 0x0000001d84c3f270   rsp = 0x0000001d84c3f130
     r8 = 0x0000000000000000    r9 = 0x0000000000000000
    r10 = 0x0000000000000000   r11 = 0x0000000000000000
    r12 = 0x000001a39cceda10   r13 = 0x000000000000022c
    r14 = 0x0000000000000000   r15 = 0x000001a3d1d77970
    rip = 0x00007ffc169b478c
    Found by: given as instruction pointer in context
 1  Serif.DirectX.dll + 0x2c332
    rbp = 0x0000001d84c3f4e0   rsp = 0x0000001d84c3f280
    rip = 0x00007ffbe1c0c332
    Found by: previous frame's frame pointer
 2  0x7ffbe1be0000
    rbp = 0x0000001d84c3f4e0   rsp = 0x0000001d84c3f288
    rip = 0x00007ffbe1be0000
    Found by: stack scanning
 3  Serif.DirectX.dll + 0xc88b8
    rbp = 0x0000001d84c3f4e0   rsp = 0x0000001d84c3f2c8
    rip = 0x00007ffbe1ca88b8
    Found by: stack scanning
 4  Serif.DirectX.dll + 0xc88b8
    rbp = 0x0000001d84c3f4e0   rsp = 0x0000001d84c3f2e8
    rip = 0x00007ffbe1ca88b8
    Found by: stack scanning
 5  Serif.DirectX.dll + 0x31925
    rbp = 0x0000001d84c3f4e0   rsp = 0x0000001d84c3f310
    rip = 0x00007ffbe1c11925
    Found by: stack scanning
 6  Serif.DirectX.dll + 0xca520
    rbp = 0x0000001d84c3f4e0   rsp = 0x0000001d84c3f320
    rip = 0x00007ffbe1caa520
    Found by: stack scanning
 7  Serif.DirectX.dll + 0x31af3
    rbp = 0x0000001d84c3f4e0   rsp = 0x0000001d84c3f370
    rip = 0x00007ffbe1c11af3
    Found by: stack scanning
 8  Serif.DirectX.dll + 0xb70a8
    rbp = 0x0000001d84c3f4e0   rsp = 0x0000001d84c3f3a0
    rip = 0x00007ffbe1c970a8
    Found by: stack scanning
 9  libpersona.dll + 0xeab4742
    rbp = 0x0000001d84c3f4e0   rsp = 0x0000001d84c3f3e0
    rip = 0x00007ffb63ce4742
    Found by: stack scanning
10  ucrtbase.dll + 0x10001
    rbp = 0x0000001d84c3f4e0   rsp = 0x0000001d84c3f420
    rip = 0x00007ffc165b0001
    Found by: stack scanning
11  libpersona.dll + 0xe21f2e0
    rbp = 0x0000001d84c3f4e0   rsp = 0x0000001d84c3f450
    rip = 0x00007ffb6344f2e0
    Found by: stack scanning
12  libraster.dll + 0x2e1d160
    rbp = 0x0000001d84c3f4e0   rsp = 0x0000001d84c3f470
    rip = 0x00007ffb4ffed160
    Found by: stack scanning
13  atcuf64.dll + 0x5853f
    rbp = 0x0000001d84c3f4e0   rsp = 0x0000001d84c3f480
    rip = 0x00007ffbbd65853f
    Found by: stack scanning
14  atcuf64.dll + 0x4632a
    rbp = 0x0000001d84c3f4e0   rsp = 0x0000001d84c3f4d0
    rip = 0x00007ffbbd64632a
    Found by: stack scanning
15  atcuf64.dll + 0x4b919
    rsp = 0x0000001d84c3f500   rip = 0x00007ffbbd64b919
    Found by: stack scanning
16  ntdll.dll + 0x3a9b0
    rsp = 0x0000001d84c3f570   rip = 0x00007ffc1901a9b0
    Found by: stack scanning
17  ucrtbase.dll + 0x1218b
    rsp = 0x0000001d84c3f580   rip = 0x00007ffc165b218b
    Found by: stack scanning
18  ntdll.dll + 0x2977f
    rsp = 0x0000001d84c3f590   rip = 0x00007ffc1900977f
    Found by: stack scanning
19  ntdll.dll + 0xa3928
    rsp = 0x0000001d84c3f5b8   rip = 0x00007ffc19083928
    Found by: stack scanning
20  atcuf64.dll + 0x59d67
    rsp = 0x0000001d84c3f5c0   rip = 0x00007ffbbd659d67
    Found by: stack scanning
21  ntdll.dll + 0x2977f
    rsp = 0x0000001d84c3f600   rip = 0x00007ffc1900977f
    Found by: stack scanning
22  atcuf64.dll + 0x474c
    rsp = 0x0000001d84c3f650   rip = 0x00007ffbbd60474c
    Found by: stack scanning
23  atcuf64.dll + 0x5c07
    rsp = 0x0000001d84c3f680   rip = 0x00007ffbbd605c07
    Found by: stack scanning
24  atcuf64.dll + 0x59df1
    rsp = 0x0000001d84c3f6c0   rip = 0x00007ffbbd659df1
    Found by: stack scanning
25  libkernel.dll + 0x4d0010
    rsp = 0x0000001d84c3f748   rip = 0x00007ffbc1c60010
    Found by: stack scanning
26  atcuf64.dll + 0x59d67
    rsp = 0x0000001d84c3f750   rip = 0x00007ffbbd659d67
    Found by: stack scanning
27  atcuf64.dll + 0xffe30
    rsp = 0x0000001d84c3f758   rip = 0x00007ffbbd6ffe30
    Found by: stack scanning
28  libkernel.dll + 0x4d0010
    rsp = 0x0000001d84c3f768   rip = 0x00007ffbc1c60010
    Found by: stack scanning
29  atcuf64.dll + 0x14677
    rsp = 0x0000001d84c3f770   rip = 0x00007ffbbd614677
    Found by: stack scanning
30  atcuf64.dll + 0x59df1
    rsp = 0x0000001d84c3f780   rip = 0x00007ffbbd659df1
    Found by: stack scanning
31  atcuf64.dll + 0x6e74
    rsp = 0x0000001d84c3f7a0   rip = 0x00007ffbbd606e74
    Found by: stack scanning
32  atcuf64.dll + 0x5bf0
    rsp = 0x0000001d84c3f7a8   rip = 0x00007ffbbd605bf0
    Found by: stack scanning
33  ntdll.dll + 0x6800
    rsp = 0x0000001d84c3f7e0   rip = 0x00007ffc18fe6800
    Found by: stack scanning
34  atcuf64.dll + 0xfff78
    rsp = 0x0000001d84c3f828   rip = 0x00007ffbbd6fff78
    Found by: stack scanning
35  atcuf64.dll + 0x4bf7
    rsp = 0x0000001d84c3f830   rip = 0x00007ffbbd604bf7
    Found by: stack scanning
36  ntdll.dll + 0x1c1d9
    rsp = 0x0000001d84c3f840   rip = 0x00007ffc18ffc1d9
    Found by: stack scanning
37  ntdll.dll + 0x1bcba
    rsp = 0x0000001d84c3f870   rip = 0x00007ffc18ffbcba
    Found by: stack scanning
38  libkernel.dll + 0x4d0010
    rsp = 0x0000001d84c3f880   rip = 0x00007ffbc1c60010
    Found by: stack scanning
39  libkernel.dll + 0x8b11
    rsp = 0x0000001d84c3f918   rip = 0x00007ffbc1798b11
    Found by: stack scanning
40  libkernel.dll + 0x4d0010
    rsp = 0x0000001d84c3f938   rip = 0x00007ffbc1c60010
    Found by: stack scanning
41  ntdll.dll + 0x1ba54
    rsp = 0x0000001d84c3f940   rip = 0x00007ffc18ffba54
    Found by: stack scanning
42  libkernel.dll + 0x8b11
    rsp = 0x0000001d84c3f9a8   rip = 0x00007ffbc1798b11
    Found by: stack scanning
43  ntdll.dll + 0x1c2b9
    rsp = 0x0000001d84c3f9c0   rip = 0x00007ffc18ffc2b9
    Found by: stack scanning
44  libkernel.dll + 0x4d0010
    rsp = 0x0000001d84c3f9d0   rip = 0x00007ffbc1c60010
    Found by: stack scanning
45  ntdll.dll + 0x12c130
    rsp = 0x0000001d84c3f9e8   rip = 0x00007ffc1910c130
    Found by: stack scanning
46  ntdll.dll + 0x1f717
    rsp = 0x0000001d84c3fa10   rip = 0x00007ffc18fff717
    Found by: stack scanning
47  ntdll.dll + 0x1b405
    rsp = 0x0000001d84c3fa40   rip = 0x00007ffc18ffb405
    Found by: stack scanning
48  ntdll.dll + 0x1b546
    rsp = 0x0000001d84c3fa70   rip = 0x00007ffc18ffb546
    Found by: stack scanning
49  libkernel.dll + 0x4d0010
    rsp = 0x0000001d84c3fa88   rip = 0x00007ffbc1c60010
    Found by: stack scanning
50  libkernel.dll + 0x329294
    rsp = 0x0000001d84c3fab0   rip = 0x00007ffbc1ab9294
    Found by: stack scanning
51  libkernel.dll + 0xafb39
    rsp = 0x0000001d84c3faf0   rip = 0x00007ffbc183fb39
    Found by: stack scanning
52  libkernel.dll + 0x4d0010
    rsp = 0x0000001d84c3fb28   rip = 0x00007ffbc1c60010
    Found by: stack scanning
53  libkernel.dll + 0x3265e4
    rsp = 0x0000001d84c3fb40   rip = 0x00007ffbc1ab65e4
    Found by: stack scanning
54  libkernel.dll + 0x328aeb
    rsp = 0x0000001d84c3fb70   rip = 0x00007ffbc1ab8aeb
    Found by: stack scanning
55  ntdll.dll + 0x696ba
    rsp = 0x0000001d84c3fba0   rip = 0x00007ffc190496ba
    Found by: stack scanning
56  ntdll.dll + 0x16fd6
    rsp = 0x0000001d84c3fbf0   rip = 0x00007ffc18ff6fd6
    Found by: stack scanning

 

[Gogs]

v_kyr    Thank you.