Designer hangs when opening a file or creating a new document

[OliverGVA]

Hi,

I got the following problem for a few days or weeks. I vaguely remember that this only happend after I installed the latest version, but I am not sure:

When opening a file or creating a new document the Designer app hangs.

The installed and re-installed version is 1.10.5.1342. I disabled HW acceleration and cleared the font cache. Befora a files is opened, the application is responding normally, but in the task manager I alread se a process crashpad_handler.exe. When opening the file then, the designer process is reported having high power usage and nothing happens. When trying to interact with the applicaiton, Windows pops up a message if I want to close it or continue waiting.

Any ideas?

 

--

Oliver

 

 

My OS version:
Edition    Windows 10 Pro
Version    21H2
Installed on    ‎13.‎11.‎2020
OS build    19044.1586
Experience    Windows Feature Experience Pack 120.2212.4170.0

 

 

eventViewerCrash.txt Report.wer

[Callum]

Hi OliverGVA,
Welcome to the forums

Please could you try reinstalling your GPU drivers to see if this improves the crashing at all?

Thanks
C

 

[OliverGVA]

I just updated to the recommended version, march 17th 2022 but no success. Same behaviour. Is there a way to enable some instrumentation?

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Oliver