twi Posted March 10, 2022 Posted March 10, 2022 Hi, ever since I started using Affinity Photo, certain actions have stalled and crashed my machine. Its not a recoverable stall, it locks the entire machine requiring restart. I've tried different versions of affinity and updated my operating system, but after a several months of not using affinity on my computer , I used it for the first time last night and it crashed within 15 mins. The actions that cause it to crash do not seems to be linked, the cursor just stops moving and no functions are available, then a few seconds later, any other open programs lock. This does not happen with any of the other software I use, only when using Affinity Photo. Any ideas on what might be the problem here? Many thanks Cheers Tim Quote
Staff Callum Posted March 14, 2022 Staff Posted March 14, 2022 Hi Tim, Welcome to the forums, If possible could you provide a screen recording demonstrating this issue? Could you also please cause the app to crash and then provide a copy of your Windows event logs by following the below guide? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
twi Posted March 23, 2022 Author Posted March 23, 2022 Thanks @Callum The entire computer locks up and I can't record oa screen grab I'm sorry. i've uploaded the event logs. Hopefully you can help me. Many thanks. Cheers Tim Csystemlogs.evtx Applicationlogs.evtx Quote
twi Posted March 23, 2022 Author Posted March 23, 2022 @Callum I had stopped using Affinity last year because I found it so frustrating to keep saving and expecting it to crash all the time. Not only does Affinity crash, my whole computer freezes so it means holding down the off button on the computer and crashing the it to re-start everything. I've just done this operation several times today as I need to use the software, but I can't seem to move forward at all in Affinity. Any ideas? I'm running out of time for this project. Thanks Callum, I appreciate any advice you can offer. Quote
twi Posted March 23, 2022 Author Posted March 23, 2022 @Callum Please see events log again from the latest crash. Csystemlogs02.evtx Applicationlogs02.evtx Quote
RichardMH Posted March 23, 2022 Posted March 23, 2022 Could be hardware acceleration fighting with your GPU. Try turning it off if you have it on. Edit->Preferences->Performance. Quote
twi Posted March 23, 2022 Author Posted March 23, 2022 Thanks @RichardMH seems to be working so far, will keep you posted if I get the crashes again. Thanks again for your help, much appreciated. Quote
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