karikoh Posted January 14, 2022 Share Posted January 14, 2022 I've looked through a bunch of the threads and I haven't been able to figure how to open my AF programs. I don't have anything running in the background. I've restarted the PC and checked through Task manager. I've force chosen High Level GPU for the program to run on. I've tried to "Run as Administrator" Anyone else have this problem? Help please, thank you! I've attached the crash reports: 0c9ba478-362d-43d2-8ba0-51dc15579db6.dmp 81317b44-7062-475e-89e0-2ad158b125ac.dmp 80a46c4f-70c6-4d8f-9d9d-16635d652131.dmp 75c9ed63-4739-435d-b6d5-abfeb947b144.dmp c6151907-6ce5-46df-b712-6a47ba36d445.dmp a9159034-9660-43ca-851f-ffdb72869d69.dmp 5d10c29a-2268-4988-b15a-bcda91c65a93.dmp e68dbeea-64a4-4ac5-90d2-699f3b69fcb6.dmp a21dd57d-8773-4c44-8892-00066d83d7f1.dmp ac05f4db-ca3d-4dab-b9f8-406fc9832469.dmp Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 14, 2022 Share Posted January 14, 2022 Welcome to the Serif Affinity forums. There are some suggestions in the FAQ: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
karikoh Posted January 15, 2022 Author Share Posted January 15, 2022 20 hours ago, walt.farrell said: Welcome to the Serif Affinity forums. There are some suggestions in the FAQ: Hi, yeah, I did all the steps above and sadly still the same issue. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 17, 2022 Staff Share Posted January 17, 2022 Hi @karikoh, Welcome to the Affinity Forums and I'm sorry to hear you're having trouble! I'm going to require a few more files to investigate this further, whilst our team debug your crash reports. Can you please open Windows Run (Windows Key + R) then paste the following string and press OK: %APPDATA%\Affinity\Designer\1.0\ In the window that opens, please select log.txt, then attach this to your reply here Then, please try launching the app once more and do the following - 1. Open Windows Run (Windows Key + R) and type the following - eventvwr 2. In the window that opens, select the Windows Logs drop-down list on the left and then Applications 3. With the Applications logs selected, navigate to the right side of the window and select Save All Events As ... and save them as .evtx (the default option). 4. Attach this saved file to your reply here. Many thanks in advance Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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