Exporting transparent photo

[samsam135]

I have always used the cutout studio to eliminate the background on a portrait photo and then export as a PNG or GIF file. This was never a problem but now the resulting photo comes with a white rectangle. I have tried it several times but still the box. I must be doing something wrong but I need help please.

Thank you 

Sam

[GarryP]

Can you tell us what the “cutout studio” is please? (I’ve never heard of that one.)
Also, would you be able to give us a full-screen screenshot of the problem so we can see what you can see?
It’s difficult to advise on what you can see when we can’t see it.

[markw]

I could be wrong but isn’t Cutout Studio a part of Serif’s old PagePlus software? And not the Affinity line.

[v_kyr]

Not sure

5 minutes ago, GarryP said:

Can you tell us what the “cutout studio” is please? (I’ve never heard of that one.)

The OP probably means this one, which came along with some Serif tools (?) ...

• Cutout Studio in Serif DrawPlus, WebPlus and PagePlus

[v_kyr]

Though there is also "CutOut" & "CutOut Pro" from Franzis (de) & Franzis (en). Actually, as every year, some older "CutOut" versions (like "CutOut 6" Win/Mac) are always available via such christmas calendar give aways etc. - Well you know, those xmas services, where you get something in exchange for your Email address in order to spam you afterwards with advertisements! 😉

 

For those interested in such xmas calendar give away stuff, take for example a look under ...

• Chip, PC-Welt, Computerbild und Heise Adventskalender 2021: Kostenlose Vollversionen zum Download  (DE)
• Chip, PC world, computer picture and Heise Advent Calendar 2021: Free full versions for download  (EN via Google translate site)
• ... etc. ...

 

And there then the foto related stuff from Franzis like ...

• Full version: Franzis 3-in-1 photography package  (EN via google trans)

• Vollversion: Franzis 3-in-1 Paket Fotografie (DE)

• CutOut 6 – Kostenlose Vollversion (DE)

• CutOut 6 - Free full version (EN)

• ... etc. ...

[GarryP]

@samsam135 If you are using the old Web/Page/DrawPlus applications then you can get advice here: https://community.serif.com/forum

[samsam135]

I have sorted it now. I am really sorry to bother you all. Thanks for all your replies.

Sam