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Posted

Your update STRIPPED all of my interactives. URL's, anchors, the works.

Great,...

Can someone show me how to use the interactives anchor feature in 1.10.4 -- all previous version URL's and anchors were stripped

This [screenshot] does not work upon export.

Is there a UI option that shows what and where when it comes to interactive?  Other than this wee little properties menu?  How do you tell if an item has a link attached?

Screen Shot 2021-12-02 at 12.01.44 PM.png

Posted

From the hyperlink menu - it appears the names have been stripped? Could this be the issue?

Our previous PDF output were all working fine with OSX Preview.

No matter... old links no longer work, and inserting any (new) interactive does not work.

Please advise.

Thanks!

 

Screen Shot 2021-12-02 at 12.43.09 PM.png

Posted

Hi @JoeFine2,

Sorry to hear you're having trouble!

Just to confirm (as this isn't something I've had reported previously):

  • You have an .afpub file with custom hyperlinks, which was working as expected?
  • You updated the Affinity app? (What version were you running previous to 1.10.4?)
  • This .afpub's hyperlinks now have no names, and you cannot create a new link in this document?
  • Are you able to create new links in a new document?
  • Have you seen any crashes or errors on screen during this?

As mentioned, this isn't something I've seen previously and I don't believe that updating the app can directly change your document, so there's certainly something strange happening here.
Many thanks in advance :)

Posted
3 hours ago, Dan C said:

Hi @JoeFine2,

Sorry to hear you're having trouble!

Just to confirm (as this isn't something I've had reported previously)

Hi Dan.... thanks for the quick response. It is weird, Affinity products are a pleasure to use and rock-solid, so I don't what to make of this. To your questions...

  • You have an .afpub file with custom hyperlinks, which was working as expected?

Yes

  • You updated the Affinity app? (What version were you running previous to 1.10.4?)

Yes, I did. Unfortunately, I did not make note of the previous version... 1.06 ish, maybe...?

  • This .afpub's hyperlinks now have no names, and you cannot create a new link in this document?

Correct. However, they do maintain their named Anchors (screenshot-1) In a new document, (screenshot-2) the process works... with hyperlink names. The problem with both documents, upon exporting PDF neither Preview or PDF Expert or in any other app, the links are not active.

  • Are you able to create new links in a new document?
  • Have you seen any crashes or errors on screen during this?

No error messages or aberrant behavior.

The previous version documents work as expected... opening them in 1.10.4 and saving has caused this issue in two tested documents.

I checked the log/notes before updating to be certain the update would run on OSX 10.10, as far as I saw there is no issue.

Thanks for your time and assistance with this matter.

screenshot-2.png

screenshot-1.png

Posted

@JoeFine2- my sincerest apologies for the delayed response here as I have been out of the office until today.

Many thanks for the information provided and for confirming this for me;

On 12/3/2021 at 5:58 PM, JoeFine2 said:

The previous version documents work as expected... opening them in 1.10.4 and saving has caused this issue in two tested documents.

I checked the log/notes before updating to be certain the update would run on OSX 10.10, as far as I saw there is no issue.

This is very strange, and as I've mentioned above the only report I've seen of this with the latest update.
The above would lead me to believe you have 2 .afpub versions of one file, one with Hyperlinks (that hasn't been saved in the latest version), and one without Hyperlinks (that has been saved in the latest version) - if so, I'd like to request a copy of both of these files.

On 12/3/2021 at 5:58 PM, JoeFine2 said:

The problem with both documents, upon exporting PDF neither Preview or PDF Expert or in any other app, the links are not active.

When you mention 'both documents' here, are you referring to the two above (one with and one without Hyperlinks active in Publisher), or the document that does not have active links and a different document?

In either case, I'd also like to request a copy of the PDF(s) that you've exported from these 2 documents.

If you can please upload the 2 .afpub files and the 2 PDF files to the below link for me, then reply here once this has been done and I'll be happy to investigate this further for you :)

https://www.dropbox.com/request/Ov02k9Fmqw8e4ebtewp2

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