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Posted

When I try to watch the Photo video tutorials on Firefox, I get a blank window.

I've turned off every tracking protection I know of and have whitelisted serif and vimeo.

It shouldn't be this hard to watch a tutorial.  I have not had this issue with any other provider.

It's difficult to evaluate and use the product effectively if I can't see the tutorials.

What's the scoop?  I fully recognize this may be operator error, but I'm stumped.

Posted

All working here, which OS are you running FF on?

Affinity Designer 2.5.7 | Affinity Photo 2.5.7 | Affinity Publisher 2.5.7
Affinity Designer Beta 2.6.0.3125 | Affinity Photo Beta 2.6.0.3125 | Affinity Publisher Beta 2.6.0.3125

MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
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Posted

Welcome to the Serif Affinity forums.

Have you tried another browser?

On the other hand, some countries block Vimeo, so depending on where you're located that could explain it. In that case, you could watch the YouTube versions. See this topic for the links:

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
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Posted

As a quick test to see if it's a FF issue or something blocking the video playback have you tried viewing the videos using Safari? Do you experience the same issue?

I'm, running FF 94.0.1 on Mojave and all is good...

Affinity Designer 2.5.7 | Affinity Photo 2.5.7 | Affinity Publisher 2.5.7
Affinity Designer Beta 2.6.0.3125 | Affinity Photo Beta 2.6.0.3125 | Affinity Publisher Beta 2.6.0.3125

MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

Posted

In which case there must be something on FF preventing you viewing the videos. You could try starting FF in Safe Mode and see if you have the same issue...

  1. Hold down the ⌥ Option key.
  2. Click (or double-click) Firefox.
  3. Release the ⌥ Option key when Firefox opens.
  4. Click Start in Safe Mode when prompted.
  5. Troubleshoot Firefox as needed.

Alternatively switch off any FF add-ons or extensions to see if that makes a difference...

Affinity Designer 2.5.7 | Affinity Photo 2.5.7 | Affinity Publisher 2.5.7
Affinity Designer Beta 2.6.0.3125 | Affinity Photo Beta 2.6.0.3125 | Affinity Publisher Beta 2.6.0.3125

MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

Posted
3 minutes ago, bob2796 said:

Are you using standard protections or a custom set?

Standard... but they also play fine with Custom set.

Affinity Designer 2.5.7 | Affinity Photo 2.5.7 | Affinity Publisher 2.5.7
Affinity Designer Beta 2.6.0.3125 | Affinity Photo Beta 2.6.0.3125 | Affinity Publisher Beta 2.6.0.3125

MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

Posted

I should have thought of using troubleshooting mode. 

They open up when I do.

Good call.  Now to figure out which chunk of protecting me from myself Mozilla is using.

Thanks, guys.  I'll fiddle the settings and post the offending one here.

Posted

It's the duck duck go Privacy Essentials extension.

I could kick myself for not thinking of that.

Added Serif to the unprotected sites and works like a champ.

Sorry for the wasted bandwidth.  Appreciate the assist.

Posted

Not a problem, glad you managed to fix the issue and enjoy watching the Affinity videos...

Affinity Designer 2.5.7 | Affinity Photo 2.5.7 | Affinity Publisher 2.5.7
Affinity Designer Beta 2.6.0.3125 | Affinity Photo Beta 2.6.0.3125 | Affinity Publisher Beta 2.6.0.3125

MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

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