Designer 1.10.0 Desktop crashes with older files

[Anwar_]

ME to, affinity designer can't open, i check setting not found PerformancePreferences.xml, and any crash report as attached

d93c381e-723e-467c-bd08-4f1bd9abefc8.dmp

[SPaceBar]

Hi @Anwar_ I've moved your comment to a new thread so it doesn't get confusing.

Are you also having problems opening older Designer files? If so can you upload them here please? 

[Filmator]

Hi, I also have a problem opening older files. It seems that this issue is with files that are over 20 MB size because other smaller older files can be opened without Affinity Designer crashing.

I try to open the attached file. AD crashes almost immediately. I tried to find a report, see it attached to my message too. 

My version of Affinity Designer for desktop is 1.10.1.1142 and OS is MS Win 10 Home v 10.0.19043.

 

biblicke pribehy - ilustrace - noe 20200129 stiny.afdesign 57f6f1e1-2b64-4680-9028-cbe1de88106d.dmp

[Komatös]

Hello @Filmator welcome to the forums.

Please make a fresh install from the gpu drivers. Use DDU (https://www.wagnardsoft.com/DDU/download/DDU v18.0.4.4.exe) to uninstall to ensure that all old driver files are deleted.

[SPaceBar]

Hi @Filmator Welcome to the Affinity forums!

I wasn't able to recreate your crash. Let us know if it's still happening when you've updated your drivers as per @Komatös's advice above.

[Filmator]

Thank you @Komatös and @SPaceBar. I spent some time uninstalling and updating drivers, I used DDU as recommended. The file still crashes Designer.

I tried to open the file with iPad. This worked, so I saved the file as a new one. Then I successfully opened the "new" file on the desktop computer. Which is fine 🙂 but does not solve the problem for those who do not have an iPad... 😄 

[SPaceBar]

@Filmator Thanks for sharing your workaround. The issue has been logged already and the development team are aware of it. 

[Komatös]

@Filmator You should also check if a Windows system component is corrupt. To do so press Windows key + X, choose CMD (Administrator). Type sfc /scannow in the new Window and press Enter.