Permissions in wrong order on 1.10 update downloaded direct from Serif - refuses to install

[John_Stuart]

Hi

On my old PC, Affinity photo, bought from the Microsoft store, updated automatically. On my new one, I had to download the file manually. However, it refuses to run properly.

The OS is Windows 10 21H1 Build 19043.1165. Currently loaded Affinity Photo is 1.9.2.1035

Simply double clicking on the downloaded file produces a splash screen saying that Affinity will be updated; clicking on "update", it then  prompts for an administrator password. Given the password, it enters a loop, going back to the splash screen, with no error or other information. Running as administrator produces an access error, and says "you may not have permission to access the file" (moving the file to the administrator desktop and trying to run it from there did not help).  Looking at the Security tab in the file's properties suggests that the permissions are incorrectly ordered. Reordering them and editing them to allow "everyone" full access seems to have no effect - double clicking leads to the loop and running as administrator runs into the access issue, as before.

Regards

John

 

[Komatös]

Hello @John_Stuart and welcome to the forums

If you bought an Affinity application from the Microsoft Store, you can only get updates from there. 

A manual update with update files from the Serif website causes errors, as in your case.

If you log in to the new PC with the Microsoft account data with which you purchased the Affinity programme on the old PC, you can then download the Affinity programme from the Microsoft Store again.

 

[John_Stuart]

Thanks for replying.

 

As best I recall, for my old machines I got the program from Microsoft but the licence only covered 2 machines. For the new one, I got it from Serif.

The update behaviour is quite different. The old machines updated almost invisibly and no installation files were left over. The new one merely points me to the download link when I start Affinity and click the "download" button; the alternative is "OK" which appears to do nothing. My point here is that Affinity is choosing this link, not me. Downloading then works, but installation fails.

[Alfred]

30 minutes ago, John_Stuart said:

As best I recall, for my old machines I got the program from Microsoft but the licence only covered 2 machines.

Microsoft does vary their conditions occasionally but the last time I checked the MS Store limit for each app was ten devices.

[John_Stuart]

Hi Alfred

This looks like a workaround. It seems I may have bought the second licence unnecessarily. Though I'm not sure how to check with the MS store how many installations are allowed, the site does still give me the option to download so I'll try replacing the version from Serif with one from Microsoft.

Doesn't really excuse the failure of the copy bought direct from Serif to update, though.

Many thanks

John

 

[Alfred]

8 minutes ago, John_Stuart said:

I'll try replacing the version from Serif with one from Microsoft

If that works and you purchased the Affinity Store version within the past 14 days, I suggest you apply for a refund!

https://store.serif.com/help/#returns

[John_Stuart]

It appears to have worked. A new installation from MS is up and running.

Sad to say, I bought the direct copy in March - rather more than 14 days ago.

 

Many thanks again.