Affinity Photo Crashing

[Zoya]

Hi, 

Since I downloaded the new update for Affinity Photo it keeps crashing once opened (Windows). Once I select the new document, the program shuts down. I reinstalled it but having the same issue.

[Komatös]

Hello @Zoya welcome to the forums.

First read here:

Second here:
https://forum.affinity.serif.com/index.php?/forum/76-report-a-bug-in-affinity-photo/

[Ray Weeks]

I have the same issue as Zoya, please help. I recently installed Affinity 1.10.0 and every time I use it the app freezes on me. Are there any problems with this version that anyone knows about?

I'm trying to remove the background of a photo. I get to the point where I've selected and refined the subject and the app stops working. According to Task Manager I have plenty of resources left. I only have a browser, Task Manager, and Affinity Photo open. Anyone have any ideas? Thanks!

[willcarter]

I'm also experiencing some severe stability issues with Photo 1.10 that weren't there in 1.9. Designer and Publisher seem to also be fine as far as I can tell, though I haven't used Designer much since 1.10, so I'm not 100% sure on that one.

I've specifically experienced severe slow-downs when resizing/resampling images and merging multiple layers, to the point where it makes the music I'm listening to start to stutter, which never happened before 1.10 (I'm on a gaming computer, so I don't think hardware resources are the problem). Also one time when I was trying to work with several layers to stitch together multiple images, the drag-to-move function on the move tool just stopped working altogether and I had to restart Photo. I'm considering trying to roll back to 1.9 for Photo until the next update or something.

[stokerg]

Hi @Ray Weeks and Welcome to the Forums,

Could you try disabling openCL and see that resolves your crashing issue?

@willcarterCan you also try the same and let me know the results.

[stokerg]

18 hours ago, Zoya said:

Since I downloaded the new update for Affinity Photo it keeps crashing once opened (Windows). Once I select the new document, the program shuts down. I reinstalled it but having the same issue.

Did disabling openCL resolve your crashing issues?

[Ray Weeks]

 

To be perfectly frank, I was so frustrated at losing the work (three times) that I decided to uninstall 1.10.0 and go back to an earlier version.

After I complete the project my wife wants me to do I will switch back to the new version and make the openCL preferences change and try it again.

 

[Zoya]

On 8/20/2021 at 9:12 AM, stokerg said:

Did disabling openCL resolve your crashing issues?

Yes, thank you

[Zoya]

On 8/19/2021 at 6:06 PM, Ray Weeks said:

I have the same issue as Zoya, please help. I recently installed Affinity 1.10.0 and every time I use it the app freezes on me. Are there any problems with this version that anyone knows about?

I'm trying to remove the background of a photo. I get to the point where I've selected and refined the subject and the app stops working. According to Task Manager I have plenty of resources left. I only have a browser, Task Manager, and Affinity Photo open. Anyone have any ideas? Thanks!

 

On 8/19/2021 at 6:06 PM, Ray Weeks said:

I have the same issue as Zoya, please help. I recently installed Affinity 1.10.0 and every time I use it the app freezes on me. Are there any problems with this version that anyone knows about?

I'm trying to remove the background of a photo. I get to the point where I've selected and refined the subject and the app stops working. According to Task Manager I have plenty of resources left. I only have a browser, Task Manager, and Affinity Photo open. Anyone have any ideas? Thanks!

Try Edit > Preferences > Performance and unticking Enable OpenCL compute acceleration. It resolved my issue

[willcarter]

On 8/20/2021 at 3:10 AM, stokerg said:

Hi @Ray Weeks and Welcome to the Forums,

Could you try disabling openCL and see that resolves your crashing issue?

@willcarterCan you also try the same and let me know the results.

Yeah, that seems to have solved the issue.