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Can't download content from "My purchases"

konj
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konj

konj

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Hello! 🤚
Today I got this ( two pictures ), I can't download the content, shows this error, has anyone encountered this ?
How to fix it?

Thanks!  (=

изображение.png

изображение.png


PC  •  ROG Flow Z13 (2022) GZ301 + ROG XG Mobile (2022) (Windows 11 (22H2))
Mouse  •  ProArt Mouse MD300
Mousepad  •  ProArt Mouse Pad PS201
Keyboard  •  Logitech MX Mechanical Mini
Display  •  ProArt Display PA147CDV
Display  •   ProArt Display PA329CV

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walt.farrell

walt.farrell

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I have seen it, but can only speculate that it is caused by a server restart.

I think if you restart Designer it might work, but possibly you will need to Sign Out from the My Account dialog and Sign In again.

-- Walt

Desktop:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.6 (.1665) and 2.0.4  and 2.1.0.1709 beta/ Affinity Designer 1.10.6 (.1665)  and 2.0.4  and 2.1.0.1709 beta / Affinity Publisher 1.10.6 (.1665)  and 2.0.4  and 2.1.0.1709 beta
iPad Pro M1, 12.9", iPadOS 16.3.1, Apple Pencil 2, Magic Keyboard
      Affinity Photo 1.10.7 and 2.0.4 and 2.1.0.1713 beta/ Affinity Designer 1.10.7 and 2.0.4 and 2.1.0.1713 beta/ Affinity Publisher 2.0.4 and 2.1.0.1709 beta

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DanG

DanG

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Hi @awado,

I've passed this on to our development team to try to find out what caused this. In the meantime if you just log out of your account in the app then sign back in, that should resolve it for you.

Thanks a lot

Dan

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konj

konj

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16 hours ago, DanG said:

Hi @awado,

I've passed this on to our development team to try to find out what caused this. In the meantime if you just log out of your account in the app then sign back in, that should resolve it for you.

Thanks a lot

Dan

Yes thanks to re-login solved the problem. It came up when I changed my password in my account.
 

Thanks a lot, have a nice day! 😃


PC  •  ROG Flow Z13 (2022) GZ301 + ROG XG Mobile (2022) (Windows 11 (22H2))
Mouse  •  ProArt Mouse MD300
Mousepad  •  ProArt Mouse Pad PS201
Keyboard  •  Logitech MX Mechanical Mini
Display  •  ProArt Display PA147CDV
Display  •   ProArt Display PA329CV

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