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IPAD - Impossible to load document

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I can't open a document anymore ever since the application crashed while modifying an integrated pdf document inside the workboard with most of my logos and my work that I don't have access anymore.

I deadly need the data from this document 



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Can you upload the document to the forum?

To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time.

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  • Staff

Hi Clemunzo

This is an issue we're aware of and happens when you attempt to edit an embedded object instead an existing document and the app is then forced to return to the document selection screen whilst you were in the embedded document. This can happen in the following two ways that we're aware of (see below).

Unfortunately this does render the document inaccessible. However you could try using a utility called 'iMazing' to gain access to the Autosave folder within our actual app. This has been outlined by Gabe here. The iMazing website does appear to list a Windows version but I haven't used this. I did try it on my Mac and I was able to access one of the files that was affected by my receipe below.  

Method 1 - Cmd+W to close using Keyboard Cover

  1. Start a new document
  2. Document > Place Image > From Cloud and select an AFdesign file
  3. Drag to place the file
  4. Double tap to edit it
  5. make a change and then press Cmd+W on the keyboard
    •  Document is returned to the home screen
  6. Tap the document to open it
    •  Document will no longer open

Method 2 - Autosave and App Quit

  1. Ensure Autosave is set to 30s (makes it quicker to reproduce)
  2. Start a new document
  3. Document > Place Image > From Cloud and select an AFdesign file
  4. Drag to place the file
  5. Double tap to edit it
  6. make some changes and give it enough time for Autosave to have kicked in
  7. Access the app screen (drag up from the bottom slowly on a home button-less iPad) and swipe up to close Designer
  8. Reopen Designer and try to open the document
    •  Document will fail to load.

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  • 1 year later...
  • Staff

The issue "If a document is closed on the iPad whilst editing an embedded file it will cause the document to fail to open again" (REF: AFD-5299) has been fixed by the developers in internal build "".
This fix should soon be available as a customer beta and is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.

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