NY32 Posted April 27, 2021 Share Posted April 27, 2021 Hi, I'm having a really annoying bugs. This is what happens: - I open AP and ok. - I open, work and save 4 or 5 photos and everything is ok. - From the sixth photo I open and work the photo but I can't save it. With "save", I mean "Export JPEG" and not the common (useless for me) "Save". To solve the bug I have to close the software, then I reopen AP and so I'm able to re-open the photo, re-work it and then I can save it with no problem. I attach the image that shows up. What can I do? Thank you! Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted April 27, 2021 Staff Share Posted April 27, 2021 Hi @NY32, Haver a look here: Quote Link to comment Share on other sites More sharing options...
NY32 Posted April 28, 2021 Author Share Posted April 28, 2021 Hi Gabe, and thank you for your reply. Yes, I guess that one is the problem because in Console app it says "sandbox full" or something like that. Unfortunately, the font is not the problem. I tried deleting all fonts (and this is crazy for my job) I'm able to delete and the problem with the saving in APhoto is still there. What can I do? Should I re-buy APhoto on the website? This is unbelievable because I have already bought it. So? Is there a different solution to solve this really really annoying issue? I mean, I work with hundreds of photos and I have to restart APhoto every 4 photos... Thank you, Dan Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted April 28, 2021 Staff Share Posted April 28, 2021 What is the exact error in console? If the sandbox is full, there's not much we can do about it Quote Link to comment Share on other sites More sharing options...
NY32 Posted April 28, 2021 Author Share Posted April 28, 2021 These are the errors: errore 10:37:14.494920+0200 Affinity Photo sandbox_extension_consume error=[12: Cannot allocate memory] for path <private> errore 10:37:14.494951+0200 Affinity Photo <0x600001cd5440 <private>>: internal sandbox error for <StartAccessing> errore 10:37:14.495121+0200 Affinity Photo sandbox_extension_consume error=[12: Cannot allocate memory] for path <private> errore 10:37:14.495146+0200 Affinity Photo <0x600001cd5440 <private>>: internal sandbox error for <StartAccessing> guasto 10:37:14.494914+0200 kernel /Applications/Affinity Photo.app/Contents/MacOS/Affinity Photo exhausted sandbox memory capacity; may be leaking extensions guasto 10:37:14.495120+0200 kernel /Applications/Affinity Photo.app/Contents/MacOS/Affinity Photo exhausted sandbox memory capacity; may be leaking extensions Sandbox: 1 duplicate report for Affinity Photo deny(1) file-write-unlink /Users/name/Desktop/photo.jpg Sandbox: Affinity Photo(842) deny(1) file-write-finderinfo /Users/name/Desktop/photo.jpg errore 10:37:15.474790+0200 containermanagerd [0] command=0, client=<<~~~>, u=<0/0/~~/2/0>, uid=0, pid=434, sandboxed=0, platform=1>, error=21 (CONTAINER_NOT_FOUND) Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted April 28, 2021 Staff Share Posted April 28, 2021 Have you tried to reboot your Mac? Quote Link to comment Share on other sites More sharing options...
NY32 Posted April 28, 2021 Author Share Posted April 28, 2021 Yes, of course. Nothing, always the same: 4 photos ok, and the with fifth the problem comes up. This is a huge problem. Quote Link to comment Share on other sites More sharing options...
NY32 Posted April 29, 2021 Author Share Posted April 29, 2021 Hi Gabe, I add a strange news. I've tried doing something that is apparently crazy: I open one photo and then others. I work all the others leaving the first one opened. I mean: I open photo 1, 2, 3, 4, 5, 6, 7 at the same time. I work the photo 2 and I close it. Then I work the photo 3 and I close it. The same with the photos 4, 5, 6 and 7. At the end I remain only with the photo 1 opened. No crash. Everything goes fine. The same if I open the photo 8, 9, 10, 11, 12 and so on. If I leave the photo 1 opened I can do whatever I want having no problems. I know, it sounds crazy, but today I worked around 30 photos and 0 crash of Affinity Photo. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted April 30, 2021 Staff Share Posted April 30, 2021 Very odd. I'll pass these new findings on to our developers. Quote Link to comment Share on other sites More sharing options...
NY32 Posted April 30, 2021 Author Share Posted April 30, 2021 Thank you! Quote Link to comment Share on other sites More sharing options...
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