There is a problem facing me now, which is when I log in to the program and work, it stops without any reason ....

[Asahii]

There is a problem facing me now, which is when I log in to the program and work, it stops without any reason ....

[Chris B]

@Asahii

So that we are able to investigate bugs thoroughly could you please follow this advice

1. Are you using the latest beta build?
   ( There is normally a post pinned at the top of the relevant forum that describes where to find the beta installer)
2. Can you reproduce it?
   (if you cannot then we may struggle to also, making it even harder to fix)
3. Does it happen for a new document? If not do you have a document you can share that shows the problem?
4. If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following:

•    What application version are you using?
•    What is your operating system and version?
•    What happened for you (and what you expected to happen)
•    Provide a recipe for creating the problem (step-by-step what you did).
•    Screenshots (very handy) or a screen capture/video.
•    Any unusual hardware (like tablets or external monitors or drives that may affect things) or relevant other applications like font managers or display managers.
•    Did this same thing used to work and if so have you changed anything recently? (software or hardware)

A few things to try:

• Disable OpenCL from Preferences > Performance
• Update Windows and graphics drivers
• Try the beta as it contains new fixes/improvements

[mrburns]

Hi there,

Yesterday we updated to 1.9.1.979 and everytime you open it and select a photo to work on  it loads then boms out.

I have run repair and same thing,

I have rebooted computer, same thing,

 

Running on Windows 10 pro, Intel i7,  All latest updates from MS etc.

PS, was working perfectly on previous version

Edited March 25, 2021 by mrburns

[Asahii]

Well, I am working on Windows 10 laptop with i5 Ram 6 processor. Update 1.9 is the base version that you have purchased.
When I work with the selection brush, the program stops abruptly and I cannot choose the buttons or change the tool in short, nothing works and then closes by itself while saving the last step or matter possible in my work.

I thought that the problem was with the laptop itself, so I made a complete format and downloaded the program again from the site from my account, and the problem still exists until now.

Edited March 25, 2021 by Asahii

[Chris B]

Have you tried the beta which has a plethora of fixes since 1.9's initial release?
https://forum.affinity.serif.com/index.php?/topic/137478-affinity-photo-windows-customer-beta-1921005/

Also, the biggest change in 1.9 would be OpenCL - try disabling it from Preferences > Performance.

[Asahii]

Thank u so much .... the problem was the openCL , I disabled it and i think the problem had solved for now .

[mrburns]

Hi Chris B,

I don't have OpenCl enabled. So it cannot be that.

Any other suggestions appreciated.

Meanwhile I will reinstall with 1.9.0

Cheers

 

 

 

[Chris B]

13 hours ago, mrburns said:

Hi Chris B,

I don't have OpenCl enabled. So it cannot be that.

Any other suggestions appreciated.

Meanwhile I will reinstall with 1.9.0

Cheers

We have seen some crashes regarding monitor profiles - if the app is bombing out as soon as the splash screen appears it could be that. A fix has already gone in for Publisher so the other two apps will follow. Until it's available, can we try and confirm if the profile is the issue or not. Please do steps 1 to 3 first and report back - unless you want to try everything.

Ideally we'll need to see what Colour Profile the monitor is using, and if possible get a copy of it. You should be able to switch it to use an sRGB profile which should hopefully prevent the crashing.

1. Search for Colour Management from the Start menu in Windows and click to open.
2. With the Devices tab visible, select the correct monitor from the Devices dropdown menu.
3. Can you attach a screenshot of this dialog. I imagine you should see a profile listed and the profiles filename in the list. Please note this down
4. Go to C:\Windows\System32\spool\drivers\color
5. Find the Colour Profile in here that shares the same filename as the one in the Devices list above in Step 3
6. Once found copy this to your desktop and then attach it your forum post.

Once you have done this - please follow the next steps to change it to use an sRGB profile. However please do the above first as this profile is very useful to us.

1. Back in the Devices tab, select the correct monitor from the Devices dropdown menu and tick Use my settings for this device is selected.
2. Now click Add... and select sRGB IEC61966-2.1 from the list and click OK. The sRGB IEC61966-2.1 profile should now appear in the Profiles associated with this device: section.
3. Select the profile and click Set as Default Profile to make it the default.
4. Close the Colour Management window and restart your Affinity app.

[mrburns]

HI All,

 

Yesterday I posted a reply that now appears to be missing.  It was good news:-

Yesterday I uninstalled 1.9.1.979 and reinstalled  from the downloaded file. (1.9.1.979) - I checked that the directory etc was deleted by the uninstall process before reinstalling

install went ok and the program is working properly.