iljajj Posted March 17, 2021 Share Posted March 17, 2021 Hi all, For some time I'd been waiting to see when Serif would sell Photo/Designer at a discount, and today I bought Photo for Windows at half price. Yay! Just install and go, I thought. Not so. Seems that the trial version I installed and then uninstalled a while back has effed up my chances of ever installing Photo again (Windows 10 20H2, Build 19042.867). The installer gives a "setup failed" message because the "older version of Affinity Photo cannot be removed". The support page I'm then pointed to is pretty useless, it seems (apart from stating the obvious). Spent a few hours doing every imaginable kind of cleanup of files and registry, without reaching a different outcome. Scoured online suggestions, no solution. So unless one of you guys can suggest an alternative I'm down to requesting a refund. Anyone? Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted March 24, 2021 Staff Share Posted March 24, 2021 Hi @iljajj and Welcome to the Forums, I can help get past this error. Could you please post your setupui.log file which can be found in this location: %TEMP%\AffinitySetup\ To get to that location, call up the Run Box by holding down the Windows key and tapping the letter R and then paste the above path into the run box and click okay. That will open a folder, which should one or more other folders in. Find the latest one, open it and attach the setupui.log here. This will contain an ID for the previous version, which we can then use to fully remove it. Quote Link to comment Share on other sites More sharing options...
iljajj Posted April 9, 2021 Author Share Posted April 9, 2021 (edited) Apologies for a late reply, but the last weeks were ... busy. I appreciate some help here. Attached are the files you requested. Thanks in advance. Setup.log SetupUI.log Edit: Designer and Publisher installed without problem. Edited April 9, 2021 by iljajj Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 9, 2021 Share Posted April 9, 2021 Your SetupUI.log file seems to indicate there's another install in progress. You might try restarting Windows, then right-clicking on the Photo installer file and choosing Run As Administrator. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
iljajj Posted April 9, 2021 Author Share Posted April 9, 2021 Hi, I restarted and tried to install as admin. Same result. I'm attaching he setupUI.log file again. Best, Ilja SetupUI.log Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 9, 2021 Share Posted April 9, 2021 3 hours ago, iljajj said: I restarted and tried to install as admin. Same result. I'm attaching he setupUI.log file again. Well, it would have been simpler if it had worked, but since it didn't, please refer to the following FAQ and run the Microsoft Uninstall Troubleshooter and have it uninstall the current release of Photo that is installed. Then try installing again. You might want to make a backup copy of %AppData%\Affinity\Photo\1.0\user to ensure you don't lose any custom assets, brushes, styles, etc. that you may have installed. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
iljajj Posted April 10, 2021 Author Share Posted April 10, 2021 I went through those steps before without success, but did so again. I still get an installer that stops half-way while displaying the "The older version of Affinity Photo cannot be removed" message. It might be more useful if you just tell me wherever files and registry entries can occur, so I can remove them manually. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 10, 2021 Share Posted April 10, 2021 3 hours ago, iljajj said: It might be more useful if you just tell me wherever files and registry entries can occur, so I can remove them manually. Serif staff may have some suggestions along those lines (or suggestions for using the Microsoft Uninstaller Troubleshooter differently), but I don't. Sorry. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
iljajj Posted April 10, 2021 Author Share Posted April 10, 2021 Hm, if a simple installer cause this kind of issue it doesn't really bode well for the software itself. Afraid this is the end of the line for me. Thank you for trying to solve the issue, though. Quote Link to comment Share on other sites More sharing options...
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