Tinka-Lucy Posted February 27, 2021 Share Posted February 27, 2021 Hi, no jpg images can be loaded into affinity-photo. It doesn't matter whether you open it with a right click in windows explorer, open it from affinity or place it into affinity. I hope the error will be fixed in the short term. In this way affinity cannot be used. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted March 2, 2021 Share Posted March 2, 2021 Hi @Tinka-Lucy Welcome to the Affinity forums! I am sorry to hear you are experiencing issues with opening / placing jpg files. I have been unable to recreate this issue on my Surface Pro 4. Are you able to open the files using any other app? Have you tried disabling OpenCL acceleration. You can find it in Edit > Preferences > On the Performance tab. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted March 2, 2021 Share Posted March 2, 2021 I've seen 1 previous report of the same description. Updating the customer's graphics driver fixed the problem. @Tinka-Lucy could you let us know what GPU and driver version you are using? If you update your graphics driver, you will probably find that this will be fixed. Failing that, you can disable hardware acceleration as @SPaceBar suggested. SPaceBar and PaulAffinity 2 Quote Link to comment Share on other sites More sharing options...
pellelil Posted March 3, 2021 Share Posted March 3, 2021 I have the same issue where Photo (1.9.1) sometimes hangs when loading files. My notebook have an GTX 1050 TI, and I have just updated to the latest driver and rebooted, but the problem persists. As soon as I disable hardware acceleration I have no issues loading images. EDIT: Just a follow up (let me know if I can provide more info to assist). In preferences I have multiple Renderer to choose from (but have selected "NVIDIA GeForce GTX 1050 TI"). Beside this, it also lists "Intel(R) UHD Graphics 630" (twice), and "WARP". Not sure why "Intel(R) UHD Graphics 630" is listed twice? Perhaps because I have my notebook attached to a docking-station via USB 3, and I have 2 external monitors connected to this docking-station? SPaceBar 1 Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted March 3, 2021 Share Posted March 3, 2021 Thanks for the update @pellelil 👍 Quote Link to comment Share on other sites More sharing options...
pellelil Posted March 11, 2021 Share Posted March 11, 2021 A follow up: I have just updated my Intel drivers (for the integrated UHD Graphics 630), and re-enabled hardware acceleration and so far it seems to load the files that was previously causing Photo to freeze. So it seems updating the NVIDIA driver alone was not enough. Mark Ingram and SPaceBar 2 Quote Link to comment Share on other sites More sharing options...
Tinka-Lucy Posted April 3, 2021 Author Share Posted April 3, 2021 On 3/2/2021 at 2:23 PM, SPaceBar said: Hi @Tinka-Lucy Welcome to the Affinity forums! I am sorry to hear you are experiencing issues with opening / placing jpg files. I have been unable to recreate this issue on my Surface Pro 4. Are you able to open the files using any other app? Have you tried disabling OpenCL acceleration. You can find it in Edit > Preferences > On the Performance tab. Hi SPaceBar: I still have the problem with 1.9.2 and yes, I am able to open the files using other apps. Quote Link to comment Share on other sites More sharing options...
Tinka-Lucy Posted April 3, 2021 Author Share Posted April 3, 2021 (edited) Hi SPaceBar, I have disabled the OpenCL acceleration. Now I am able to insert jpg-files. But what effects does the deactivation of the openCL acceleration have for me now? It is curious that Designer works with activated openCL acceleration. Thanks & best regards Tinka-Lucy P.S. I love the Affinity Products! Excellent tools for less money! Edited April 3, 2021 by Tinka-Lucy Quote Link to comment Share on other sites More sharing options...
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