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Publisher download from Apple Store not working?

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I recently purchased Publisher from the Apple store, but can not get it to download. I have bought Designer and Photo from the store, years ago and had no problems. I am running Mojave 10.14.6 and have been able to update Designer and Photo to 1.9 no problems, I can see that the latest updates are also there.  I have done the log out of store and restart, to no avail. The payment has come out of bank account after a couple of days, so I know its all paid for OK.

I am stumped, and would appreciate any help on the matter.

Many thanks in advance, love your programs.

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Welcome to the Affinity forums.

Apple and Serif share no customer data so I think this is a problem for you to take up with Apple Store Support.  Since you have bought the app from the MAS they must sort out exactly how you are to be able to download the product.



Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (11") running Affinity Photo and Designer (iOS 16.5) version 1 and all three version 2 apps.

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