Fradim Posted February 22, 2021 Share Posted February 22, 2021 Hallo, I have often problem to open a document because of this bug in Designer. AD_artboard_bug.mp4 Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 1, 2021 Staff Share Posted March 1, 2021 Hi @Fradim, Sorry for the delayed reply. Can you attach the document in question? Quote Link to comment Share on other sites More sharing options...
Fradim Posted March 2, 2021 Author Share Posted March 2, 2021 Hallo @Gabe, I am not sure what do you mean. You can't see attachement in my first post? Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 2, 2021 Staff Share Posted March 2, 2021 I can see it, but that it's a video, and not a afdesign file. Quote Link to comment Share on other sites More sharing options...
Fradim Posted March 2, 2021 Author Share Posted March 2, 2021 @Gabe I understand now. It is not about particular dokument. The issue is appearing by differents documents. When I open document I see whole artboard, but when I start to scroll it looks like it is covered another layer like in the video. Sorry, I can't to explane it better. But since I upgrade to iOS Big Sur (three days ago) I didn't see it yet. Quote Link to comment Share on other sites More sharing options...
Fradim Posted March 2, 2021 Author Share Posted March 2, 2021 No, the problem still persists on iOS Big Sur. Záznam obrazovky 2021-03-02 o 19.14.40.mp4 Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 3, 2021 Staff Share Posted March 3, 2021 Do you use any sort of 3rd party DPI/scaling apps? We've seen similar issue on iPad with the Accessibility Zoom ON. Quote Link to comment Share on other sites More sharing options...
Fradim Posted March 4, 2021 Author Share Posted March 4, 2021 Hallo @Gabe, no I don't. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 5, 2021 Staff Share Posted March 5, 2021 Ca you attach a screenshot of your Designer > Preferences > Performance tab? Quote Link to comment Share on other sites More sharing options...
Fradim Posted March 5, 2021 Author Share Posted March 5, 2021 here you are @Gabe Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 9, 2021 Staff Share Posted March 9, 2021 Try to disable Metal Compute. Is that any better? Quote Link to comment Share on other sites More sharing options...
Fradim Posted March 10, 2021 Author Share Posted March 10, 2021 Hallo @Gabe, unfortunately nothing happen, it is still continuing... Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 15, 2021 Staff Share Posted March 15, 2021 Sorry for the delayed reply. What are your Mac specs? How many monitors are you using? What resolution/scaling for each? Quote Link to comment Share on other sites More sharing options...
Fradim Posted March 15, 2021 Author Share Posted March 15, 2021 Hallo @Gabe, no problem. Please look at Mac specs down (5120x2880px). A second one is a monitor tablet (Huion GT2201) with 1920x1080 px. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 16, 2021 Staff Share Posted March 16, 2021 Do you see the same issue if you unplug your tablet? Quote Link to comment Share on other sites More sharing options...
Fradim Posted March 16, 2021 Author Share Posted March 16, 2021 @Gabe, no I don't. But what now?:) Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 16, 2021 Staff Share Posted March 16, 2021 Have you got the latest drivers installed? Quote Link to comment Share on other sites More sharing options...
Fradim Posted March 16, 2021 Author Share Posted March 16, 2021 Yes, I have latest update. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 18, 2021 Staff Share Posted March 18, 2021 Can you change the resolution/scaling on the tablet? does that have any effect? Quote Link to comment Share on other sites More sharing options...
Fradim Posted March 21, 2021 Author Share Posted March 21, 2021 Hallo @Gabe, I already know what is problem. The screen resolution doesn't affect that. Problem appears when some popup window of AD is on tablet screen. You can see what I mean in attachment video. Záznam obrazovky 2021-03-21 o 11.43.43.mp4 Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 23, 2021 Staff Share Posted March 23, 2021 Glad you've figured it out! Thanks for lettings us know Quote Link to comment Share on other sites More sharing options...
Fradim Posted April 10, 2021 Author Share Posted April 10, 2021 Hallo @Gabe, thank you, as well. Please, I need one more help from you. When I create AD document of 2000 x 300 px for example, after exporting to png file by export persona it has 2000 x 301 px. So in addition after that I have to cut/decrease that exported file. I dont know if I am wrong with something. Can you help me please? Thank you. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted April 13, 2021 Staff Share Posted April 13, 2021 Your artboard is most likely not positioned on whole pixels (integer value). Check its Y value in the Transform panel. For future reference, please create a new post when you have a new, unrelated question to your original thread. Quote Link to comment Share on other sites More sharing options...
Fradim Posted April 15, 2021 Author Share Posted April 15, 2021 thanks @Gabe, it works!🙂 Ok, for next question I will create a new post. Quote Link to comment Share on other sites More sharing options...
scrutinizer Posted April 17, 2021 Share Posted April 17, 2021 I have the exact same issue on macOS 10.9. Dragging a newly created art-board results in its fragmentation. The document is a dummy document with 1 more art-board, nothing special with randomly applied layers, strokes and masks. Uploading the screen recording, the document and the crash report. Before that, I created a new art-board with the Artboard tool: that got the original object (which you see in the recording) stripped of its own art-board and the app crashed with the same report. AD-artboard_fail-hang.mp4 Aff-Designer-hang-17-4-2021.txt test-drive-logo_ver2.afdesign Affinity Designer-crashes.mp4 Quote MacBook-Pro mid-2012 15.4" 1440 x 900 Core i7 2.3 GHz DDR3 1600 MHz 16GB NVIDIA GeForce GT 650M 512 MB + Intel HD Graphics 4000 1024 MB CT1000MX500SSD1 1TB + CT500MX500SSD1 500 GB Crucial AFFINITY DESIGNER 1.10 Link to comment Share on other sites More sharing options...
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