GerLab Posted February 15, 2021 Share Posted February 15, 2021 Hey Fellows! Sometimes I try to open the brush edit panel but Affinity crashes immediately without a warning. I don't know if this is because I have too much brushes or could be something else. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 16, 2021 Staff Share Posted February 16, 2021 Hello GerLab, Does this happen with brushes you have loaded in yourself or can it also happen on the pre-installed brushes? Can you make it crash again and then get the crash report for me please? Affinity Store version - Go to %AppData%\Affinity\Photo\1.0\CrashReports\reports Microsoft Store version - Go to %AppData%\Affinity\Photo\1.0 (Store)\CrashReports\reports Beta - Go to %AppData%\Affinity\Photo\1.0 (Beta)\CrashReports\reports You can acccess the AppData folder by pressing the Windows key + R on your keyboard and then just type %AppData% Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
GerLab Posted February 17, 2021 Author Share Posted February 17, 2021 Quote Hi Chris B. Yeah it happens too when I try to use the default brushes, but is sometimes now. I made it crashed again but the report has the date of las year, I also have the automatically report uploading activated This is the report file https://we.tl/t-tQZlFlHN8I Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 22, 2021 Staff Share Posted February 22, 2021 I'm not sure if that crash report relates to the issue you're having here. I cannot reproduce this and I've spent a good 10 mins relentlessly clicking and dragging in the dialog. Can you make sure that Windows is fully updated, including graphics drivers etc. and see if it crashes again as we really need a new crash report. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
GerLab Posted February 26, 2021 Author Share Posted February 26, 2021 Hi Cris I made Photo crash it again but it don't makes the crash reports and I don't know why, (I was trying the whole week) Could be an some option that is activated or deactivated? Also Windows is updated, also the graphic drivers. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted March 1, 2021 Staff Share Posted March 1, 2021 I suspect that it's to do with eitther the amount of brushes you have or a set of custom brushes either created or imported. I've had another go and I still cannot get any type of crash. I only have 3x packs of PS brushes installed along with the defaults. Do you have Capture One installed? There's a crash related to that app and thumbnails. Also, can you check to see of OpenCL is affecting this? Go to Preferences > Performance and disable OpenCL. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
GerLab Posted March 8, 2021 Author Share Posted March 8, 2021 Hi Chris, sorry for the late answer. Well I have like 29 brushpacks installed 😅, (Daub, Frankentoon and some of the Trailhead design) Could be this? It crashed again but Photo doesn't make the crash report. Nope, I don't have Capture One. I checked the OpenCL but it also happens with or without it. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted March 10, 2021 Staff Share Posted March 10, 2021 The only thing I could suggest (and it might take some time) is to make sure all brush packs are backed up if they aren't already, reset all the brushes and add each pack in one by one until you find the culprit. Even then, you might not be able to identify an offending pack. If all the packs were zipped up this is something me (QA) could work at doing for you. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
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