Publisher Crash when export

[Creative Art]

Hello,

Since the new update, I worked on 3 files. And 2 of them are crashed when I want to export them. It's very problematic for my client.

Here is an example on video : https://drive.google.com/file/d/1Du4IXmUFQRjbf3cNW7Aq7UmakhUDAWBX/view?usp=sharing

No warning, no errors when it's crashed.

How could we solve that please? I really need the PDF of these files.

Edit: I also test with the Beta 1.9.1, and the bug is still there. (when I want to export in PDFs only)

[Jon P]

Hi @Creative Art,

Are you able to upload your file here so I can take a look.

We have had a couple of reports of this and some users have found re-linking linked documents in their files has fixed the issue.

Thanks

[Creative Art]

Hello,

I uploaded an example on your Dropfile. I didn't find a way to zip all linked elements (font, image) like we can make in Indesign. I hope the .afpub was enough.

Tell me if you need something else.

Quote

We have had a couple of reports of this and some users have found re-linking linked documents in their files has fixed the issue.

Ok I will try it, but sometimes we have a lot of linked documents, it will be time consuming to re-link everything, we hope it will be solved soon

Greetings,

[Creative Art]

I tested again today with the new stable Publisher 1.9.1.979 version and the problem is still there. Affinity Publisher crash without warning when we want to export to PDF.

I know that sometimes it can be solved by re-linking linked documents but sometimes it doesn't. Any news to solve that ?

I hope it will be solved very soon

[Paul@SSD]

On 2/12/2021 at 4:32 PM, Jon P said:

Hi @Creative Art,

Are you able to upload your file here so I can take a look.

We have had a couple of reports of this and some users have found re-linking linked documents in their files has fixed the issue.

Thanks

Hi,

We are having the same issue. Can't export, publisher crashes before even clicking the export button. I can see huge spikes in Ram and Cpu usage when trying to open the export dialog.

Please reply soon, we need to get this brochure exported to PDF by Monday.

Thanks, Paul

[malgosia]

Hi, 

I have updated Affinity Publisher today and cannot export my document to PDF file. You call it a crash, I guess. The programme just closes down. The same happens when I want to print the document. Please help asap. 

[Joachim_L]

Welcome to the Affinity forums @malgosia!

When there is a crash, there should be a crash report. Upload them here for the export and print crash. Maybe you can upload your crashing document as well. If it contains confident data, ask a moderator for a private upload link.

[Creative Art]

Dear Joachim,

Could you tell us where is the crash report ? Which folder? Please, create a private upload link and we will provide the crash report and the source file where it's happen.

Thank you.

[Joachim_L]

The path to the crash report is this: %AppData%\Affinity\Publisher\1.0\CrashReports

And you have to ask a moderator for a private upload link, since I am an ordinary forum user.

[Creative Art]

Thank you but it does not have a CrashReports in this folder, only a licence.xml file.

8 minutes ago, Joachim_L said:

The path to the crash report is this: %AppData%\Affinity\Publisher\1.0\CrashReports

And you have to ask a moderator for a private upload link, since I am an ordinary forum user.

 

[Joachim_L]

Sorry, there was a bit missing on the path >> %AppData%\Affinity\Publisher\1.0\CrashReports\reports

[Creative Art]

Yes but there is no folder "CrashReports" in it (see attached file). I suppose Affinity Publisher didn't create any reports for this bug, so the folder was not created.

[Joachim_L]

You are in ProgramData NOT AppData. Just copy the path and paste it into the file explorer's address bar to get there.

[Creative Art]

5 minutes ago, Joachim_L said:

You are in ProgramData NOT AppData. Just copy the path and paste it into the file explorer's address bar to get there.

Oh my God, I'm so sorry, it's Monday morning Okay, I attached file bug report in attached file for admin.

Thank you so much for your patience

2333f480-7bc8-4bc6-b06e-f6832713824a.dmp

[Paul@SSD]

1 hour ago, Joachim_L said:

You are in ProgramData NOT AppData. Just copy the path and paste it into the file explorer's address bar to get there.

This is our dump file from the 26th. It crashed today as well (1st march 21) but no dump file was created in Appdata.

Also note that the below file is from the latest beta version.

902c48b6-734e-4dc4-a4f8-f528dad89bc7.dmp

[Creative Art]

Any news about this bug ?

[Paul@SSD]

Not Yet

 

[Daniel Peter]

Hello Affinity Team

The problem is related to the Apple M1 processor. I can export the same file without any problems on an older MacBook with Intel processor, but Publisher crashes immediately on the new MacBook Pro with M1 processor. Please fix as soon as possible.

Thank you
Daniel

[Creative Art]

25 minutes ago, Daniel Peter said:

Hello Affinity Team

The problem is related to the Apple M1 processor. I can export the same file without any problems on an older MacBook with Intel processor, but Publisher crashes immediately on the new MacBook Pro with M1 processor. Please fix as soon as possible.

Thank you
Daniel

I advise you to create a new post for MAC because it's Windows subject here

[Daniel Peter]

Ok

[Creative Art]

The bug was corrected in the last update 1.9.2 Thank you so much !