Creative Art Posted February 12, 2021 Posted February 12, 2021 Hello, Since the new update, I worked on 3 files. And 2 of them are crashed when I want to export them. It's very problematic for my client. Here is an example on video : https://drive.google.com/file/d/1Du4IXmUFQRjbf3cNW7Aq7UmakhUDAWBX/view?usp=sharing No warning, no errors when it's crashed. How could we solve that please? I really need the PDF of these files. Edit: I also test with the Beta 1.9.1, and the bug is still there. (when I want to export in PDFs only) Quote
Staff Jon P Posted February 12, 2021 Staff Posted February 12, 2021 Hi @Creative Art, Are you able to upload your file here so I can take a look. We have had a couple of reports of this and some users have found re-linking linked documents in their files has fixed the issue. Thanks Quote Serif Europe Ltd. - www.serif.com
Creative Art Posted February 15, 2021 Author Posted February 15, 2021 Hello, I uploaded an example on your Dropfile. I didn't find a way to zip all linked elements (font, image) like we can make in Indesign. I hope the .afpub was enough. Tell me if you need something else. Quote We have had a couple of reports of this and some users have found re-linking linked documents in their files has fixed the issue. Ok I will try it, but sometimes we have a lot of linked documents, it will be time consuming to re-link everything, we hope it will be solved soon Greetings, Quote
Creative Art Posted February 25, 2021 Author Posted February 25, 2021 I tested again today with the new stable Publisher 1.9.1.979 version and the problem is still there. Affinity Publisher crash without warning when we want to export to PDF. I know that sometimes it can be solved by re-linking linked documents but sometimes it doesn't. Any news to solve that ? I hope it will be solved very soon Quote
Paul@SSD Posted February 26, 2021 Posted February 26, 2021 On 2/12/2021 at 4:32 PM, Jon P said: Hi @Creative Art, Are you able to upload your file here so I can take a look. We have had a couple of reports of this and some users have found re-linking linked documents in their files has fixed the issue. Thanks Hi, We are having the same issue. Can't export, publisher crashes before even clicking the export button. I can see huge spikes in Ram and Cpu usage when trying to open the export dialog. Please reply soon, we need to get this brochure exported to PDF by Monday. Thanks, Paul Quote
malgosia Posted February 26, 2021 Posted February 26, 2021 Hi, I have updated Affinity Publisher today and cannot export my document to PDF file. You call it a crash, I guess. The programme just closes down. The same happens when I want to print the document. Please help asap. Quote
Joachim_L Posted February 27, 2021 Posted February 27, 2021 Welcome to the Affinity forums @malgosia! When there is a crash, there should be a crash report. Upload them here for the export and print crash. Maybe you can upload your crashing document as well. If it contains confident data, ask a moderator for a private upload link. Quote ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed
Creative Art Posted March 1, 2021 Author Posted March 1, 2021 Dear Joachim, Could you tell us where is the crash report ? Which folder? Please, create a private upload link and we will provide the crash report and the source file where it's happen. Thank you. Quote
Joachim_L Posted March 1, 2021 Posted March 1, 2021 The path to the crash report is this: %AppData%\Affinity\Publisher\1.0\CrashReports And you have to ask a moderator for a private upload link, since I am an ordinary forum user. Creative Art 1 Quote ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed
Creative Art Posted March 1, 2021 Author Posted March 1, 2021 Thank you but it does not have a CrashReports in this folder, only a licence.xml file. 8 minutes ago, Joachim_L said: The path to the crash report is this: %AppData%\Affinity\Publisher\1.0\CrashReports And you have to ask a moderator for a private upload link, since I am an ordinary forum user. Quote
Joachim_L Posted March 1, 2021 Posted March 1, 2021 Sorry, there was a bit missing on the path >> %AppData%\Affinity\Publisher\1.0\CrashReports\reports Creative Art 1 Quote ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed
Creative Art Posted March 1, 2021 Author Posted March 1, 2021 Yes but there is no folder "CrashReports" in it (see attached file). I suppose Affinity Publisher didn't create any reports for this bug, so the folder was not created. Quote
Joachim_L Posted March 1, 2021 Posted March 1, 2021 You are in ProgramData NOT AppData. Just copy the path and paste it into the file explorer's address bar to get there. Creative Art 1 Quote ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed
Creative Art Posted March 1, 2021 Author Posted March 1, 2021 5 minutes ago, Joachim_L said: You are in ProgramData NOT AppData. Just copy the path and paste it into the file explorer's address bar to get there. Oh my God, I'm so sorry, it's Monday morning Okay, I attached file bug report in attached file for admin. Thank you so much for your patience 2333f480-7bc8-4bc6-b06e-f6832713824a.dmp Joachim_L 1 Quote
Paul@SSD Posted March 1, 2021 Posted March 1, 2021 1 hour ago, Joachim_L said: You are in ProgramData NOT AppData. Just copy the path and paste it into the file explorer's address bar to get there. This is our dump file from the 26th. It crashed today as well (1st march 21) but no dump file was created in Appdata. Also note that the below file is from the latest beta version. 902c48b6-734e-4dc4-a4f8-f528dad89bc7.dmp Quote
Daniel Peter Posted March 25, 2021 Posted March 25, 2021 Hello Affinity Team The problem is related to the Apple M1 processor. I can export the same file without any problems on an older MacBook with Intel processor, but Publisher crashes immediately on the new MacBook Pro with M1 processor. Please fix as soon as possible. Thank you Daniel Quote
Creative Art Posted March 25, 2021 Author Posted March 25, 2021 25 minutes ago, Daniel Peter said: Hello Affinity Team The problem is related to the Apple M1 processor. I can export the same file without any problems on an older MacBook with Intel processor, but Publisher crashes immediately on the new MacBook Pro with M1 processor. Please fix as soon as possible. Thank you Daniel I advise you to create a new post for MAC because it's Windows subject here Quote
Creative Art Posted April 1, 2021 Author Posted April 1, 2021 The bug was corrected in the last update 1.9.2 Thank you so much ! Jon P 1 Quote
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