AlexRomberg Posted February 10, 2021 Posted February 10, 2021 Dear Affinity-Team, I've seen some messages about Affinity Photo and Publisher crashing, but no one seems to have the same problem in Designer. My Problem: I created a file with some assets in Designer 1.8. Now the new version 1.9.0 crashes when I open this file. Since I would prefer not to publish my file, I would like to know if there is a way to send it to you so you could find out why it crashes. Kind regards, Alex Quote
Staff Sean P Posted February 11, 2021 Staff Posted February 11, 2021 Hi Alex, Would it be possible for you to attach your file to our internal Dropbox account using the link below? That way we can take a look.https://www.dropbox.com/request/b51FwzhrSWgwjVyMxrpR Thanks, Quote
Staff Sean P Posted February 11, 2021 Staff Posted February 11, 2021 We have now released a new beta which fixes a lot of crashing issues users have been having so please feel free to try your file in that. If it is still crashing then please attach using the link above if you don't mind. Thanks again, Quote
AlexRomberg Posted February 11, 2021 Author Posted February 11, 2021 Thank you for the answers. I have tried the beta version, but even with this the file does not open, so I uploaded it. For the sake of completeness, the last version in which the file ran was 1.8.5. Quote
Staff Sean P Posted February 12, 2021 Staff Posted February 12, 2021 Hi Alex, Thanks for the files - I've reproduced that crash here and passed it on with development. I was hopeful it was the same cause as a couple of crashes we've seen in Publisher but it doesn't look to be the case. I'll get that passed over to development. In the meantime you can get the 1.8.5 installer below if you need to run that to access the file - the 1.9.1 beta will still be functional (though 1.8.5 won't open any files saved in 1.9)https://store.serif.com/en-gb/update/windows/designer/1/ Quote
AlexRomberg Posted February 12, 2021 Author Posted February 12, 2021 Hi Sean, Thanks for the information, I have a png export which is totally enough for my current work. But I will keep your tip in mind in case I need it. Good luck fixing the bug. Quote
Staff Sean P Posted February 12, 2021 Staff Posted February 12, 2021 20 minutes ago, AlexRomberg said: Hi Sean, Thanks for the information, I have a png export which is totally enough for my current work. But I will keep your tip in mind in case I need it. Good luck fixing the bug. That's not a problem - it has now been fixed by development so should be fine in the next 1.9.1 release! Thanks again for your help. AlexRomberg 1 Quote
AlexRomberg Posted February 13, 2021 Author Posted February 13, 2021 Well, that's good news. Thanks for the support and the great programme. Patrick Connor 1 Quote
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