sdacla Posted February 5, 2021 Share Posted February 5, 2021 I downloaded Affinity Designer 1.9 upgrade yesterday. during upgrade was present with Setup failure meaassage 'insufficient privileges to access this directory' attachment 1. Was then denied access to the folder, ref attachment 2 and now can no longer run Affinity designer. Any assistance you can provide would be appreciated. Regards, Stephen Quote Link to comment Share on other sites More sharing options...
v_kyr Posted February 5, 2021 Share Posted February 5, 2021 Hello and welcome! With what privileges (from a User or Administrator account) did you tried to setup/install the software update? - The shown message somehow suggerates you had just user privileges when trying to install the software, did you tried as Administrator too in order to have full system write access? Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 9, 2021 Staff Share Posted February 9, 2021 Hi @sdacla, Welcome to the forums! I'm very sorry to see you're having trouble installing the update and my apologies for the delayed response here. As v_kyr has mentioned, you need to be initiating the .exe installer with Administrator privileges for the application to install the update. Please right-click the downloaded .exe, then select Run as Administrator. This should hopefully install the update for you as expected. Please do let me know if this helps Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.