boorowaboy Posted February 4, 2021 Share Posted February 4, 2021 I have a second copy of Publisher and Designer on a home computer. It has updated to the latest version however my work computer (still at home) doesn't show 'new version available' I can't see how to make the updates. Could you give some help here. Thanks for any advice Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 4, 2021 Share Posted February 4, 2021 What OS is the machine running? Where did you purchase the applications for that machine? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
boorowaboy Posted February 5, 2021 Author Share Posted February 5, 2021 Hi Walt The computer which upgraded overnight, and first, is running 10.14.6 and my work computer which I want to upgrade the Affinity Suite, is running 10.13.6 Hi Sierra Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 5, 2021 Share Posted February 5, 2021 Thanks. Assuming they're both using the Mac App Store in the same region I would expect them to both have the update available. But I don't use Mac, so I'll defer to someone else for more answers. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
boorowaboy Posted February 5, 2021 Author Share Posted February 5, 2021 thanks for you comment. I originally downloaded and purchased via Affinity rather than the MacApp. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 5, 2021 Share Posted February 5, 2021 13 minutes ago, boorowaboy said: thanks for you comment. I originally downloaded and purchased via Affinity rather than the MacApp. Then as far as I know, neither would simply "update overnight". You would have to restart the application, or click on "Check for Updates" in the menu. So I'm a bit confused by your descriptions, or more likely by my lack of Mac experience Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
buko Posted February 5, 2021 Share Posted February 5, 2021 i cant update at all either Designer or Photo, this was also the case in previous updates Quote Link to comment Share on other sites More sharing options...
boorowaboy Posted February 5, 2021 Author Share Posted February 5, 2021 Hi Again Yes I have done the usual, restarted each program. I think that the difficulty is that both computers have the same program, ie the same product key. So I imagine the upgrade went to one computer and then ignored the second. Affinity says; You can install Affinity Designer on any compatible computer that you own or control, as long as no one else will be using it for commercial purposes. You only need separate licences for different platforms (e.g. Windows and macOS). cheers Quote Link to comment Share on other sites More sharing options...
boorowaboy Posted February 5, 2021 Author Share Posted February 5, 2021 Hi Buko Let me know if you have any luck Quote Link to comment Share on other sites More sharing options...
buko Posted February 5, 2021 Share Posted February 5, 2021 sure...... i managed to get an update last time i got the above message about the URL, but i cant remember what i did to achieve this Quote Link to comment Share on other sites More sharing options...
buko Posted February 5, 2021 Share Posted February 5, 2021 Neither Designer or Photo will update Quote Link to comment Share on other sites More sharing options...
boorowaboy Posted February 5, 2021 Author Share Posted February 5, 2021 Ok Walt and Buko I have sorted the problem using what little common sense I have left. On a Mac go to the App store and select the updates. If you have purchased the program it will come up on a separate dialogue box and you then select update, all. Which it has now just completed. I have just read your comment. If you are a mac user do as I suggested, go to the app store, select updates and follow the prompts. cheers walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
boorowaboy Posted February 5, 2021 Author Share Posted February 5, 2021 Her is a screen shot of what is happening nb. I am not pausing the update Quote Link to comment Share on other sites More sharing options...
buko Posted February 5, 2021 Share Posted February 5, 2021 Thanks but i use Windows 10 Quote Link to comment Share on other sites More sharing options...
boorowaboy Posted February 5, 2021 Author Share Posted February 5, 2021 Sorry, I can't offer any advice there buko 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 5, 2021 Share Posted February 5, 2021 34 minutes ago, buko said: Thanks but i use Windows 10 For anything you purchased from the Affinity Store you can go to https://affinity.store/account/downloads and find the application in the list and you'll have a Download link there. buko 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
buko Posted February 5, 2021 Share Posted February 5, 2021 Thanks young man, i did as you said now updates on both programs are installed, cheers for the info, never thought of going there lol walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
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