Xylene Posted February 4, 2021 Share Posted February 4, 2021 Hi At start up I got a screen with freeby offer for various filters, rain, snow etc. If I try to Log into my account from that screen the programme crashes completely removing itself from memory, checked and same happens if I use the Log into account from the drop down help menu Regards John Quote Link to comment Share on other sites More sharing options...
Staff DanG Posted February 4, 2021 Staff Share Posted February 4, 2021 Hi @Xylene, Thanks for reporting this. I've just got a couple of questions if that's ok: Did you purchase the apps via the Microsoft Store? What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Thanks a lot Quote Link to comment Share on other sites More sharing options...
GH54 Posted February 5, 2021 Share Posted February 5, 2021 Hi Xylene, I have had the same problem myself. Bought direct from Serif last year. Regards Quote Link to comment Share on other sites More sharing options...
Mike P. Posted February 5, 2021 Share Posted February 5, 2021 I have this same issue as well, with both Designer and Photo. Bought directly from Serif long ago. Clicking "login" just goes to a waiting screen and then crashes everything. Quote Link to comment Share on other sites More sharing options...
Staff DanG Posted February 5, 2021 Staff Share Posted February 5, 2021 Hi, We're currently looking into this and have a couple of questions. If you wouldn't mind answering the following that would be much appreciated! Did you buy the app from the Microsoft Store? What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Are you running any anti-virus software? If so, what is it? Thanks in advance Quote Link to comment Share on other sites More sharing options...
Mike P. Posted February 5, 2021 Share Posted February 5, 2021 1 hour ago, DanG said: Hi, We're currently looking into this and have a couple of questions. If you wouldn't mind answering the following that would be much appreciated! Did you buy the app from the Microsoft Store? What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Are you running any anti-virus software? If so, what is it? Thanks in advance DanG, As noted above: 1. No I bought directly from your website years ago. 2. N/A because not on Windows Store version (v 12011.1001.1.0) 3. 10.0.19041.746 4. No anti-virus beyond default Windows Defender. Quote Link to comment Share on other sites More sharing options...
lala Posted February 5, 2021 Share Posted February 5, 2021 I have the same issue with Designer, Photo and Publisher. Programs open fine and can create document etc. It's just the sign in screen that says "Wait a moment" then program closes/crashes. 1. All programs purchased on serif website 2. N/A did not use Microsoft store 3. 10.0.19041.746 4. Avast antivirus, disabling did not resolve issue All programs on Windows 10 64 bit, latest Nvidia driver. Disabled Avast antivirus, rebooting, downloading full install instead of update to repair did not resolve the issue. Quote Link to comment Share on other sites More sharing options...
Xylene Posted February 5, 2021 Author Share Posted February 5, 2021 Hi, I just upgraded from version 1.8 via your email which directs to your site and the version that I installed was the latest 1.9,0.932 originally I bought it from you. so no download from Microsoft store ever involved. I am running windows defender and have made sure Affinity has access through the fire wall. I can get to the forum from within Affinity photo, it just crashes if I pick the register option. I am running 64bit win10 Pro, runtimebroker version is 10.0.19041.746. Regards John Quote Link to comment Share on other sites More sharing options...
GH54 Posted February 6, 2021 Share Posted February 6, 2021 Hi Dan, My reply is as follows- 1. Bought directly from your website a year ago. 2. N/A because not on Windows Store version (v 12011.1001.1.0) 3. 10.0.118362.1 4. Anti-virus Windows Defender and MacAfee Total Protection. Regards Gerald Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 6, 2021 Share Posted February 6, 2021 Thanks for the reports, we're looking into it, and we'll report back when we have more info available 🙂 Quote Link to comment Share on other sites More sharing options...
bauhavs Posted February 6, 2021 Share Posted February 6, 2021 When starting the software, you can try to use the shortcut option to run as an administrator, which may help you Quote Link to comment Share on other sites More sharing options...
GH54 Posted February 6, 2021 Share Posted February 6, 2021 'When starting the software, you can try to use the shortcut option to run as an administrator' Yes that works! But doesnt overcome the problem of trying to sign in from the created shortcut. But a useful tip anyway, thanks. Regards Quote Link to comment Share on other sites More sharing options...
Xylene Posted February 8, 2021 Author Share Posted February 8, 2021 Hi Running as administrator worked fine. Just changed soirtcut and now no problems at all Thanks for the support Regards John Quote Link to comment Share on other sites More sharing options...
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