Constantly Crashing

[aneiwand]

Hi Support,

Since I upgraded to the recent version of Affinity Photo my system just closes down all of time. There is no particular thing I'm doing, it might be stitching a pano, opening an image, right now I'm trying to do a focus stack.

Is there a patch or something that will fix this. It is incredibly frustrating.

[Chris B]

Hey aneiwand, welcome to the Affinity Forums  

If you're crashing when stitching a panorama or doing a focus stack, you could be seeing a common crash in the Nvidia driver. Do you have any crash reports in:

Affinity Store version - Go to %AppData%\Affinity\Photo\1.0\CrashReports\reports

Microsoft Store version - Go to %AppData%\Affinity\Photo\1.0 (Store)\CrashReports\reports

Do you also have Capture One installed? If so, which version? If you have an Nvidia card, which version is the driver?

Finally, can you go to Preferences > Performance and change the renderer to WARP and see if you can stitch/stack?

[aneiwand]

Hi Chris,

Yes, I have Capture One installed. I also have the Nvidia  GeForce RTX 3090.

I changed to WARP and it allowed me to do a HDR merge.

fb17a60b-e95d-40d9-a90a-32f78da6f3df.dmp

[Chris B]

Hey aneiwand,

You're definitely seeing the Nvidia dll crash. We think this related to Capture One's Explorer integration. Either turning it off can potentially resolve this or uninstalling/reinstalling Capture One has solved it for some others. 

We've told Nvidia about this but I think Capture One needs to sort something their end.