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Declining payment

JSim97
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JSim97

JSim97

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Hello, I have tried several time to purchase Affinity Photo with a Visa card. My info is correctly entered, and I have enough balance to purchase. However every time I keep getting declined.

Can someone please help with this issue? I have already verified that my card is active and working, so I am not sure why I can not purchase the product.

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StevenS

StevenS

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  • Staff
Posted

HI @JSim97,

Welcome to the Affinity forum.

Please contact affinity@serif.com so that our team can assist you with this.

Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

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