Jump to content

Recommended Posts

Posted

When I try to define a new own layout (by pressing the (+) the program crashes.

Same behavior in Designer and Photo.

This issue is new after installing BigSur

 

  • Staff
Posted

Hi @joreku,

Sorry for the delayed reply. 

I've had the exact same issue earlier. 

Depending on where you got the app from. 

Mac App Store :

Go to ~/Library/Containers/ 

rename com.seriflabs.affinitydsigner (if you can't find it, look for Affinity Designer) to com.seriflabs.affinityphoto.OLD (or Affinity Designer.OLD)

Affinity store:

Go to ~/Library/Application Support/
rename the 'Affinity Photo' folder to 'Affinity Photo Old'

Restart the app and see if that fixed your issue. If it has, go back to the same location, delete the current com.seriflabs.affinitydsigner or Affinity Designer and rename the .OLD back to its original name (by removing the .OLD)

 

Posted

I got Designer/Photo from the App Store, but the way you mentioned above don't work because there is no entry "com.seriflabs.affinitydesigner" in that place.

But may by I'm wrong about the source I got the app. What's the way to find out from which source O got the app? 

  • Staff
Posted

Try looking for "Affinity Designer" in ~/Library/Containers/ . If not, look for the same "Affinity Designer" folder in ~/Library/Application Support/

You can check which one you've got by opening the App Store and see if you have a "Buy" or an "Open" button for either apps. 

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.