Rizal Posted October 14, 2020 Posted October 14, 2020 please help me the new document/canvas/artboard won't show after I click the new file document. It only shows black screen. But the navigation panel shows the scribble I make when I try to draw. And it always not responding after 20 min or so. Quote
Staff Chris B Posted October 14, 2020 Staff Posted October 14, 2020 Hey Rizal, welcome to the Affinity Forums. Has th is just started happening or is this the firt runup you've made? It looks like there may be a monitor profile issue here. Can you check what profiles you're using from the Windows Colour Management screen? If you can attach a screenshot for each of the 3 tabs that would be great. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
Rizal Posted October 14, 2020 Author Posted October 14, 2020 2 hours ago, Chris B said: Hey Rizal, welcome to the Affinity Forums. Has th is just started happening or is this the firt runup you've made? It looks like there may be a monitor profile issue here. Can you check what profiles you're using from the Windows Colour Management screen? If you can attach a screenshot for each of the 3 tabs that would be great. yes it's first time like this. idk why it happen Quote
Staff Chris B Posted October 15, 2020 Staff Posted October 15, 2020 Thanks. Everything seems ok. Do you have dual monitors and Nvidia Surround? I believe this can make the app go black but usually, it's the entire UI—not just the canvas. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
Rizal Posted October 16, 2020 Author Posted October 16, 2020 On 10/15/2020 at 3:55 PM, Chris B said: Thanks. Everything seems ok. Do you have dual monitors and Nvidia Surround? I believe this can make the app go black but usually, it's the entire UI—not just the canvas. Nope, I don't have both of it. Quote
Rizal Posted October 16, 2020 Author Posted October 16, 2020 I don't know how but the affinity working properly again... Chris B 1 Quote
Staff Chris B Posted October 19, 2020 Staff Posted October 19, 2020 Keep an eye on it and let me know if it happens again please Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
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