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Posted

please help me the new document/canvas/artboard won't show after I click the new file document. It only shows black screen. But the navigation panel shows the scribble I make when I try to draw. And it always not responding after 20 min or so.

image_2020-10-14_071841.png

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Posted

Hey Rizal, welcome to the Affinity Forums.

Has th is just started happening or is this the firt  runup you've made?

It looks like there may be a monitor profile issue here. Can you check what profiles you're using from the Windows Colour Management screen?

image.png

 

If you can attach a screenshot for each of the 3 tabs that would be great.

Posted
2 hours ago, Chris B said:

Hey Rizal, welcome to the Affinity Forums.

Has th is just started happening or is this the firt  runup you've made?

It looks like there may be a monitor profile issue here. Can you check what profiles you're using from the Windows Colour Management screen?

image.png

 

If you can attach a screenshot for each of the 3 tabs that would be great.

yes it's first time like this. idk why it happen

1.PNG

2.PNG

3.PNG

Posted
On 10/15/2020 at 3:55 PM, Chris B said:

Thanks. Everything seems ok. Do you have dual monitors and Nvidia Surround? I believe this can make the app go black but usually, it's the entire UI—not just the canvas.

Nope, I don't have both of it.

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