TomHeintjes Posted August 13, 2020 Share Posted August 13, 2020 Hey there, I downloaded all three updates for my PC (Photo, Designer and Publisher), but I can't install them. I'm on Windows 7...could that be the issue? I've never had a problem installing Affinity updates previously. Thanks for any information! --Tom Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 13, 2020 Share Posted August 13, 2020 13 minutes ago, TomHeintjes said: but I can't install them. How does it fail when you try? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 13, 2020 Staff Share Posted August 13, 2020 Hi @TomHeintjes, Sorry to hear you're having trouble! I recommend checking out our below FAQ page regarding Windows installation issues - Please do let us know if you're still having trouble after following this, and do provide a screenshot of any error messages you see. Many thanks! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
TomHeintjes Posted August 15, 2020 Author Share Posted August 15, 2020 On 8/13/2020 at 10:31 AM, Dan C said: Hi @TomHeintjes, Sorry to hear you're having trouble! I recommend checking out our below FAQ page regarding Windows installation issues - Please do let us know if you're still having trouble after following this, and do provide a screenshot of any error messages you see. Many thanks! Dan C and walt.farrell, thanks for your willingness to help! It turned out that I had to uninstall all of the previous versions of Photo, Designer and Publisher; and create a new and empty folder to install into, and then it went fine. But I had never had to do that with previous versions of the Affinity suite, so I wasn't looking in that direction. But all is well now...looking forward to playing with the new tools! Dan C 1 Quote Link to comment Share on other sites More sharing options...
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