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Good evening,

I have been trying to use Affinity Photo but it's not opening. I delete it and install it again, but the problem remains. I also have Affinity Designer and Publisher, but this ones are working fine. Actually if I open the file from Affinity Publisher and from there I go to Affinity Photo, then I can use it, but this is not how it's suppose to work, isn't it?. This is really urgent, please reply as soon as possible.

Technical details: MacBook Air 11inch mid 2012; Mac OS Mojave 10.14.6; Affinity Photo 1.8.3

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Hi jarcon,
Is the application located in the Applications folder? Press and hold ctrl while launching the application until a Clear User Data dialog appears, keep the first three checkboxes ticked only (otherwise you may end up losing or reseting some assets you may have added to the app) then press Clear. Does it fix the issue?

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It didn’t work the first time I try it, but after the third attempt it worked! Thank you again not only for such wonderful app but for the service behind it!

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