jarcon Posted July 30, 2020 Share Posted July 30, 2020 Good evening, I have been trying to use Affinity Photo but it's not opening. I delete it and install it again, but the problem remains. I also have Affinity Designer and Publisher, but this ones are working fine. Actually if I open the file from Affinity Publisher and from there I go to Affinity Photo, then I can use it, but this is not how it's suppose to work, isn't it?. This is really urgent, please reply as soon as possible. Technical details: MacBook Air 11inch mid 2012; Mac OS Mojave 10.14.6; Affinity Photo 1.8.3 Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted August 3, 2020 Staff Share Posted August 3, 2020 Hi jarcon, Is the application located in the Applications folder? Press and hold ctrl while launching the application until a Clear User Data dialog appears, keep the first three checkboxes ticked only (otherwise you may end up losing or reseting some assets you may have added to the app) then press Clear. Does it fix the issue? Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
jarcon Posted August 3, 2020 Author Share Posted August 3, 2020 It didn’t work the first time I try it, but after the third attempt it worked! Thank you again not only for such wonderful app but for the service behind it! Quote Link to comment Share on other sites More sharing options...
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