Poemstudios Posted July 17, 2020 Share Posted July 17, 2020 i downloaded and it won’t install i have purchased and downloaded other sets and they work fine help poemstudios@gmail.com Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted July 17, 2020 Share Posted July 17, 2020 1 hour ago, Poemstudios said: i downloaded and it won’t install What happens when you try to install them? What app are you installing them into? As they are raster brushes, if you're installing them into Designer they will only appear in the Pixel Persona. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Poemstudios Posted July 18, 2020 Author Share Posted July 18, 2020 designer im installing into raster it says downloading then nothing shows up in raster brushes i’ve downloaded other brushes from affinity store all of them worked cept for this one it says file size is 4.4 mgs same as it says on store help!!! brushes weren’t cheap and no where to ask serif wats up Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted July 18, 2020 Share Posted July 18, 2020 58 minutes ago, Poemstudios said: it says downloading then nothing shows up in raster brushes I don't use i Pad, so I'm not sure how things are supposed to work. But I would not expect downloading to install the brushes. I think you would need to locate the the downloaded file and then install it manually before it will be available in the app. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Poemstudios Posted July 18, 2020 Author Share Posted July 18, 2020 i’m doing it the same exact way i loaded the daub set of brushes i purchased and installed its doing same thing on desktop versions tooo when i load daub brushes into designer it says downloading to i wait a few seconds then brushes show up i do the same process with twisted brushes i purchase download to same directly as other brushes then import into photo or designer desktop or ipad and they don’t come up in my pixel persona brushes help!!! please serif chime in if u are there crazee how they don’t have merch support thanks for hell ahead of time Taz Quote Link to comment Share on other sites More sharing options...
Poemstudios Posted July 18, 2020 Author Share Posted July 18, 2020 head of time not he’ll lol Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted July 18, 2020 Share Posted July 18, 2020 16 minutes ago, Poemstudios said: crazee how they don’t have merch support You first posted at about 10:30 p.m. (UK time) on a Friday evening. Serif has more support available in the evening and on the weekend than many businesses I have seen, but you might not get an answer from them until Monday (or later, depending on how busy they are). Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Poemstudios Posted July 18, 2020 Author Share Posted July 18, 2020 ok they will answer here? i couldn’t find any direct emails Quote Link to comment Share on other sites More sharing options...
Alfred Posted July 18, 2020 Share Posted July 18, 2020 3 hours ago, Poemstudios said: designer im installing into raster it says downloading then nothing shows up in raster brushes Did you switch to the Pixel persona before trying to install the brushes, or after? I’ve found that it doesn’t matter on the Windows desktop version, but on my iPad any raster brushes that I install will only show up if I switch to the correct persona beforehand. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Poemstudios Posted July 18, 2020 Author Share Posted July 18, 2020 yes i switched to pixel and import from inside brush panel any other workarounds anybody Quote Link to comment Share on other sites More sharing options...
Poemstudios Posted July 21, 2020 Author Share Posted July 21, 2020 Serif? These brushes still haven’t loaded tried everything suggested here downloaded many times help Quote Link to comment Share on other sites More sharing options...
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