I bought Affinity Photo but I have not received the key product yet

[annanual67]

I bought Affinity Photo but I've not received the e mail with the key product but it's already paid. How many time Have I wait to receive the key product?

Thanks

 

 

[Cara]

If you sign into your Affinity account, you can go to Menu > My Account > Downloads & Product Keys and your product key will be listed under "Affinity Photo".

I haven't purchased anything from the Affinity store in a while so I can't remember if your account is automatically created when you purchase a product and the product key appears immediately after purchase, but I'm assuming that both of these are true.

[walt.farrell]

1 hour ago, annanual67 said:

I bought Affinity Photo but I've not received the e mail with the key product but it's already paid. How many time Have I wait to receive the key product?

Welcome to the Serif Affinity forums.

You can purchase Photo from one of 4 different stores: Serif Affinity Store, Microsoft Store, Mac App Store, or the iOS Store. You haven't said where you purchased.

Unless you purchase from the Serif Affinity Store you do not get a product key. For the other 3 stores your purchase is validatd by those manufacturer's stores, using the identity you established with them, and no product key is needed or provided.

[annanual67]

On 7/13/2020 at 1:40 AM, walt.farrell said:

Welcome to the Serif Affinity forums.

You can purchase Photo from one of 4 different stores: Serif Affinity Store, Microsoft Store, Mac App Store, or the iOS Store. You haven't said where you purchased.

Unless you purchase from the Serif Affinity Store you do not get a product key. For the other 3 stores your purchase is validatd by those manufacturer's stores, using the identity you established with them, and no product key is needed or provided.

Ok, I'm feel embarrassed because I bought a Affinity Photo first time throught Microsoft Store, and later I bought The same product by the affinity official site so I could have the product key... but the result is I paid twice the same product. I learned that if you purchase affinity photo by Microsoft Store you it's not necessary enter the product key.

 

[Cara]

You can request a refund from the Affinity store if you haven't already. Their returns policy states:

Quote

We want you to be 100% satisfied with your Affinity purchase. If you are not satisfied with your product for any reason, you may return it within a 14 day period after receipt of your product to receive a full refund. Please email affinityreturns@serif.com with your name, order number and reason for returning the item to begin the process. If you are returning a physical item a returns label will be emailed to you for printing. If you do not have access to a printer, a physical label can be despatched to you upon request. After receipt of the return at Serif, a refund will be authorised within 2-3 days.

Please note – postage and packaging charges for returns of physical items are your responsibility. We strongly recommend you ask for a proof of postage in case the parcel goes missing on its way back to us, as we won’t be able to process your refund until we receive the item.