michel guilhou Posted June 27, 2020 Posted June 27, 2020 J'ai acheté Affinity photo il y a quelques mois. Je vais changer mon ordinateur mais je ne sais pas comment je vais réinstaller Affinity car je ne retrouve pas l'identifiant et mot de passe pour la réinstallation du logiciel affinity photo. pouvez vous m'indiquer comment je peux peur réinstaller sur on nouvel ordinateur. Merci Michel guilhou, mguilhou@free.fr Quote
emmrecs01 Posted June 27, 2020 Posted June 27, 2020 @michel guilhou Welcome to the Affinity forums. First, I strongly suggest you remove your email address from this public forum unless you are happy for it to be harvested by spam bots! Second, which OS do you use, Mac or Windows? Then, where did you buy the app originally, Affinity Store or Mac or Windows Stores? If you bought direct from Affinity, on your new computer simply log into your account go to "Downloads and product keys" and redownload and install the software, entering your product key when required. If you originally purchased from the appropriate App Store, simply log into that store on your new computer, making sure you use exactly the same login details as you used when you first purchased the app and you should be able to download and install the app. HTH Jeff Google Translate: Bienvenue sur les forums Affinity. Tout d'abord, je vous suggère fortement de supprimer votre adresse e-mail de ce forum public à moins que vous ne soyez heureux qu'elle soit récoltée par des robots collecteurs de mails! Deuxièmement, quel système d'exploitation utilisez-vous, Mac ou Windows? Ensuite, où avez-vous acheté l'application à l'origine, Affinity Store ou Mac ou Windows Stores? Si vous avez acheté directement auprès d'Affinity, sur votre nouvel ordinateur, connectez-vous simplement à votre compte, accédez à "Téléchargements et clés de produit" et téléchargez à nouveau et installez le logiciel, en entrant votre clé de produit si nécessaire. Si vous avez initialement acheté sur l'App Store approprié, connectez-vous simplement à ce magasin sur votre nouvel ordinateur, en vous assurant d'utiliser exactement les mêmes informations de connexion que celles que vous avez utilisées lors de votre premier achat et vous devriez pouvoir télécharger et installer l'application. Quote Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770. Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.
walt.farrell Posted June 27, 2020 Posted June 27, 2020 1 hour ago, emmrecs01 said: Second, which OS do you use, Mac or Windows? Also, does the new computer use the same OS as the original one? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
SalomeM Posted July 16, 2020 Posted July 16, 2020 Hi Jeff, I bought Affinity Photo (macOS version) few monthes ago for my Mac Book Pro with the 50% discount. Unfortunately it broke down after 9 years of loyal services. So I had for my birthday an ASUS. Do you think I can keep the same key product and pay the difference to have the Windows version ? Thank you for your response, Salomé Quote
emmrecs01 Posted July 16, 2020 Posted July 16, 2020 @SalomeM Welcome to the Affinity forums. For all the Affinity apps each licence is permanently linked to both the store used to purchase it (Serif, the Windows App Store, the Mac App Store or the iPad App Store) and to the operating system of the original purchase (Windows, Mac OSX or iOS). So, as you are changing from one OS (OSX) to a different one (Windows) that does entail buying a new licence and then downloading and installing the Windows version, either direct from Serif or via the Windows App Store. There is no method by which you can simply pay the "difference to have the Windows version". At full price, the OSX and Windows versions are the same price, as they were when the 50% discount was being offered. Quote Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770. Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.
Pat Strauss Posted July 24, 2020 Posted July 24, 2020 My husband purchased a copy of Affinity last year, directly from Serif, for my computer, but didn't install it as we expected to be moving from Windows 7 to Windows 10 computers early this year. However, with the onslaught of CV-19, that hasn't happened, and we don't know when it will. So my question is, if we install Affinity on my computer now, so I can at least use it, can I move it across to a new Windows machine when I do get one? Pat Quote
walt.farrell Posted July 24, 2020 Posted July 24, 2020 Welcome to the Serif Affinity forums, @Pat Strauss. Yes, you can do that. In fact, you can have it installed on multiple Windows computers that you own or control. (No one but you may use it for commercial purposes, though.) Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
emmrecs01 Posted July 24, 2020 Posted July 24, 2020 @Pat Strauss Welcome to the Affinity forums. Simple answer: Yes. You can install the app(s) to as many computers running the same OS as you own or control. HTH Quote Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770. Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.
Astriid Posted May 24, 2022 Posted May 24, 2022 Hi everyone, I am using affinity publisher for two months now on my computer the windows version but I probably would have to change my computer sooner that I was thinking.. Anyway I will go for a Mac so with IOS, so my question is when I will buy the IOS version, does my work from the windows version will follow on my IOS or it will became a problem? Thank you very much for your patience. Quote
walt.farrell Posted May 24, 2022 Posted May 24, 2022 2 hours ago, Astriid said: Anyway I will go for a Mac so with IOS, so my question is when I will buy the IOS version, does my work from the windows version will follow on my IOS or it will became a problem? Welcome to the Serif Affinity forums. First, with a Mac you will have macOS, not iOS. You only have iOS with iPhones, and possibly older iPads. Yes, your work should be usable on your Mac, though you will need to make sure you have any fonts that you added to Windows added to your Mac as well. Also, you will need to purchase new licenses for the Affinity applications, as your current licenses only allow you to use the applications on Windows. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
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