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Tutorials playing sound only


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Hi,

Is anyone else having issues with accessing the Serif tutorials. At best I manage to play a couple then either the video quality drops to a point where the screen is a blur, or the screen becomes a green rectangle while the sound plays okay. Not a speed issue at this end – internet connection is around 60 Mbps at the moment. Been having this issue for several days. The lockdown videos are playing just fine – GREAT series. Big thanks to everyone involved. Bit frustrating trying to follow-up some of the tools/methods shown in the lockdown videos with the relevant Serif videos.

Cheers

Edit – meant to add that I have the same issue in Firefox and Safari.

 

Screen Shot 2020-05-31 at 7.20.24 pm.png

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I haven't problem (Android Chrome). 

Affinity Store: Affinity Suite (ADe, APh, APu) 1.10.5.1342.
Windows 10 Pro, Version 21H1, Build 19043.1586.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080.
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200.

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No problem Safari, iMac.

Cecil 

iMac Retina 5K, 27”, 2019. 3.6 GHz Intel Core 9, 40 GB Memory DDR4, Radeon Pro 580X 8 GB, macOS,iPad Pro iPadOS

 

Continuous improvement is better than delayed perfection 

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