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Posted

Whenever I try to export my document to PDF, it shoots back "An error occurred while exporting to". But it won't tell me why. I can export pages 1-10 fine, and random individual pages after that. I checked the preflight and fixed all the mixing images and I have no red errors left in preflight. I ran the registry logger in the FAQ and have attached it. Please help.

pdflib.log

Posted

I don't know what it means, but perhaps it will give you (or someone) a hint to resolve the problem...  Your log file says:
        "ICC profile '/Serif/profile/sRGB IEC61966-2-1 black scaled': version 0.0 not supported in PDF 1.7"

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

Posted

Hi @Highcloud,

Welcome to the forums :)

My sincerest apologies for the delayed response here, due to the ongoing situation we are all working remotely which has increased our response time. We're working hard to stay on top of things, so we thank you for your patience and understanding here.

I can confirm this is a bug our developers are aware of and this has been fixed in the latest beta. I believe you're using Windows, so I've linked the latest Windows beta below for you, I recommend making a copy of your file before opening it in the beta, as this may stop it from opening in older versions of Publisher, including the retail version.

I hope this helps!

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