Gerrym73 Posted April 25, 2020 Share Posted April 25, 2020 Downloaded update to 1.8.3 today and have tried installing it four times without success. Tried to re-install 1.8.2 but this failed also, and the Affinity Photo icon has disappeared from desktop. Using Windows 10, recently updated, no additional drives or software since the last update to 1.8.2 which installed without a hitch. Tried downloading 1.8.3 update again but message "setup failed" appeared again after the rpogram said "installing". At a loss at the moment, can anyone help please? Thanks, Gerru Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 25, 2020 Share Posted April 25, 2020 5 minutes ago, Gerrym73 said: At a loss at the moment, can anyone help please? Please review the suggestions in the FAQ article at https://affin.co/WinSetupFailed which should help. I suspect that, at this point, you'll need to use the Microsoft Uninstall Troubleshooter, especially if the SetupUI.log file from your last installation attempt is complaining that it can't remove the old program. But it's probably worth working from the beginning and trying the simpler suggestions first. Chris B 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Gerrym73 Posted April 25, 2020 Author Share Posted April 25, 2020 Thanks a million Walt.farrell. Followed the advice , made sure all old files deleted, rebooted PC and installation completed successfully. Best wishes, Gerry walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.