Artboards export with white padding

[Frank Jonen]

They export normally from Designer. Photo messes up by adding a white border.

Setting "include bleed" in Photo's export cuts away the white border and leaves the now smaller image. Exporting 1:1 is not possible in Photo when Artboards are used.

This extra area roughly matches the frames once set in export persona (the very first thing I deleted, EP is clean).

 

This is through normal export, I don't use export persona anymore as it's too fickle and error prone.

[Frank Jonen]

And now it's in both apps. I just duplicated an Artboard in Designer and now that one exports erroneously while the predecessors export normally (from Designer. In Photo they're all crapping out).

[Frank Jonen]

Error is in the JPEG exporter.

I just exported to TIFF. That one still works.

For now I wrote a script to batch it through ImageMagick, so it gets converted for the web automatically in that folder. 

Here it is in case someone else needs it: https://pastebin.com/32W6ZHBm

Setting it up to a folder goes nicely through Automator.

[Gabe]

7 hours ago, Frank Jonen said:

And now it's in both apps. I just duplicated an Artboard in Designer and now that one exports erroneously while the predecessors export normally (from Designer. In Photo they're all crapping out).

Hi @Frank Jonen,

Can you attach the project file in question?

[Frank Jonen]

3 hours ago, Gabe said:

Hi @Frank Jonen,

Can you attach the project file in question?

I just built the file back with much of the key assets removed. Do you have a place where I can upload it?

 

[Gabe]

Sure: https://www.dropbox.com/request/c9SOWQHTLhzCVYhie9i1

[Frank Jonen]

Didn't get a notification about this, so I missed it. But uploaded it now.

[Gabe]

With that document, I can replicate the padding issue in Photo, but not Designer. Have you got a different file with the padding issue for Designer?

As a workaround, it seems that Area: Whole Document fixes the issue. 

[Frank Jonen]

It seems to be intermittent. With Designer I get it sometimes, with Photo always.

In the original document I have 12 Artboards, "whole document" exports them all as one image for some reason instead of all Artboards at once.

[Gabe]

I will only log the Photo issue at the moment, as that's the only one we can replicate. 

[Frank Jonen]

On Designer I was able to get around it by using TIFF as an export.

To replicate it in Designer, make copies of the artboard and export to JPEG directly. That's when it happens here, sometimes even in TIFF export.