Writer74 Posted April 5, 2020 Posted April 5, 2020 As I said, the programs start to open then crash when you click on new or open.. Its been like this since the updated version. I've even tried the betas and the trials nothing. I know my computer has enough power/ram/memory to use them but it just wont stay open and if it does it reads not responding Quote
walt.farrell Posted April 5, 2020 Posted April 5, 2020 What OS do you use? Where did you purchase the applications? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Writer74 Posted April 5, 2020 Author Posted April 5, 2020 Hi! It's a Windows OS The Affinity Photo was purchased as an app through Microsoft. Been using it just fine till the new update. Affinity Publisher and Affinity Design were part of a 90 day trial sent from serif Quote
Staff stokerg Posted April 9, 2020 Staff Posted April 9, 2020 Hi Writer74, Can you just confirm which version number of Affinity Photo you are running and that you also don't have any of the 3rd party apps mentioned on this link installed. I take it Designer and Publisher are working fine? Quote
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