elster Posted February 13, 2020 Share Posted February 13, 2020 I created a *.afphoto document and a *.psd export for a customer on my Mac (OS Mojave, Affinity Photo 1.7.3). He could open neither of the two documents with the error message "The file version is not supported by this version of Affinity." My client was using the Windows trial version of Affinity Photo 1.7.3. However, he could open the *.psd document in the latest Affinity Designer trial (also Windows). I can provide the files but I cannot upload them into this open forum due to copyright issues. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 28, 2020 Staff Share Posted February 28, 2020 Hey elster, This sounds like a versioning issue. Perhaps your client had an older version than 1.7.3. The trials have now refreshed for 1.8 so your client could try downloading that and see if it opens. My sincerest apologies for missing this post until now. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
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